It’s safe to say that customer service is more of a passion than a job for First National Personal Banker Nicole Bendle.
“I’ve always loved being in a sales position where I can work with people, figure out what they need or want and make it happen for them,” said Bendle.
As a personal banker, she has the opportunity to apply those customer service skills when working closely with business owners and managers to make sure First National is meeting their banking needs.
“I get a lot of enjoyment out of working with businesses to understand how they operate, in order to determine what their needs are and how the bank can help them run their business more efficiently.”
Bendle says one tool that she recommends to just about any business is merchant services. It’s a great way to increase cash flow, since money collected goes directly into the business’s account. It’s also a way to keep up with the times because more and more people are using debit or credit cards instead of cash or checks. Besides the basic benefits to customers who use the service, Bendle says her favorite reason to encourage businesses to check out what First National’s merchant services offers is, well, the customer service.
“Our merchant services office and staff are right here in Alaska. Customers can speak locally with someone who understands the problem and is able to fix it right away. I am also available to go to the business and help set up the machine and work with staff to make sure they understand how to operate it.”
When she’s not helping customers streamline their business with First National services, Bendle stays busy. She serves on the board for the Mat-Su Convention and Visitors Bureau and is a member of the Mat-Su Chamber of Commerce. She also volunteers for Big Brothers Big Sisters of America and is the proud owner of several awards from the Alaska State Fair for her homemade jellies and jams.
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