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Consumer Loan Servicing

Frequently asked questions

If you have questions about your consumer loan at First National, our experts here in Alaska can help you.

PAYMENTS

Q. When is my payment due? Can I change the due date?
A. The due date is shown on your coupon book, billing statement, or by using BankNow!byPhone by calling 777-4700 or 1-800-856-4FNB(4362). If your loan is serviced for an investor, such as Alaska Housing Finance Corp., they will not allow the due date to change.

Q. What if I cannot make my payment on the scheduled due date?
A. Contact us at 777-3384 as soon as you know your payment will not be on time.

Q. Can you deduct my loan payment from my checking or savings account?
A. Yes. You may have your payment charged to either a savings or checking account at First National or another financial institution. You may sign up for this service at any of our branches, at any time.

Q. Can I order a coupon book? If so, how long does it take to receive it?
A. Coupon books are automatically furnished. If you do not receive a coupon book, or have misplaced yours, please contact our Customer Service Representatives at 777-3363. To avoid delaying your payment if you don't have a coupon book within two weeks, place the loan number on your check and deliver it to any of our branches.

Q. Can you change my address over the phone?
A. We require that address changes be requested in writing. This helps protect you and the confidentiality of your account. There is a change of address form in your coupon book and at all branches.

BankNow!byPhone

Answers to your questions 24/7
If you have a specific question about your loan, such as the current balance or total interest paid, use our automated BankNow!byPhone 24 hours a day, 7 days a week. Full instructions for using this convenient service are listed below.

LOAN SERVICING WITH BankNow!byPhone

Access Loan Servicing with BankNow!byPhone by dialing 777-4700 or 1-800-856-4FNB (4362).

  1. Press [1] to access current account information.
  2. Press [1] for account information.
  3. Enter your account number, followed by the # key.
  4. Press [4] if the account you entered is a loan.
  5. Enter your password followed by the # key.

Follow the menu prompts for:

  • Current balance
  • Loan information
  • Recent transactions
  • Total interest paid

Press [3] to speak to a Loan Servicing Representative during regular busines hours.

Contact us for more information.

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