COVID-19 RESPONSE

We’re Committed to Serving You

First National's primary concern is the health and safety of our customers, employees and the communities we serve. Our COVID-19 Emergency Response Team continues to monitor this quickly-evolving situation and meet the needs of our customers during this challenging time.

 

Effective Monday, April 6, the Cordova Branch will temporarily reduce hours of operations to: 10am – 2pm.

Effective Monday, March 30, the North Star Branch will temporarily reduce hours of operations to: 11am – 6pm.

Effective Thursday, March 26, our lobbies will not be open to walk-in visits.

Loan Relief for Alaska Businesses & Consumers

Review this disaster assistance information and share it with other Alaskans and businesses who are experiencing hardship.

GET THE HELP YOU NEED

Actions We’re Taking

Our 28 branches throughout Alaska remain open to serve you. We are taking the following precautions to help ensure we can continue to meet your banking needs.


At All Branches

  • Branches are temporarily closed to walk-ins. Contact your branch or customer service for an appointment.
  • Use drive-thrus, ATMs and online and mobile banking tools for your transactions.
  • We have temporarily suspended Saturday hours of operation.


Loan Servicing, Escrow and Wealth Mangement

Loan Servicing and Escrow lobbies are temporarily closed. Local experts are available to meet your needs remotely. Our Wealth Management experts are available by appointment. Please contact us by:

PHONE

  • Loan Servicing (907) 777-4372
  • Escrow (907) 777-3430
  • Wealth Management (907) 777-4560

EMAIL

Messages will be returned within 24 hours, or during periods of high volume, within 48 hours.


Throughout All Facilities

  • Enhanced virex-level cleaning has been implemented including branches, employee workspaces and ATMs.
  • We are working via secure email and telephone. Employees will contact you directly in lieu of an in-person meeting to learn if your banking business may be accomplished remotely.
  • We are social distancing per CDC recommendations and encouraging customers to do the same.
  • Large bank-sponsored events and gatherings are immediately postponed.
  • Employees entering Alaska from Outside will self-quarantine for 14 days to monitor for illness.

Customer Assistance

Do you have questions or want to schedule an appointment with a local banker? We're here to help.

CALL (907) 777-4362
In Anchorage or Eagle River


CALL (800) 856-4362
From All Other Communities


Actions You Can Take

Sign up for online banking to securely check balances, pay bills, deposit checks, transfer money, send and receive money and more from the convenience of your computer or mobile device.
 

Personal Online Banking

  1. Click here or call (907) 777-4362 in Anchorage/Eagle River or (800) 856-4362 in other communities to enroll.
  2. Download the free* FNBApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Profile” in the upper right corner of your screen.
  • Click “Edit” to update your information.


Business Online Banking

  1. Talk to your local banker or Cash Management Specialist at (907) 777-4685 to enroll.
  2. Get our free* mobile FNBizApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Administration”.
  • Click on “Profiles and Permissions”.

Be Aware of Scams

Scammers are taking advantage of fears surrounding COVID-19. 

Never provide personal information over the phone, via text or email to sources you don’t know.

First National will never reach out to our customers via phone, email or text message to ask for personal information.

The Federal Trade Commission offers the following tips and more:

FTC.GOV/CORONAVIRUS


Community Resources

Looking for assistance with your small business? Click here.

If you are in need of assistance or information, please visit these trusted organizations.

 
 
*Messaging and data rates may apply.