COVID-19 RESPONSE

We’re Committed to Serving You

While closely monitoring CDC, State of Alaska and local mandates, First National's Emergency Response Team has developed a plan to gradually and safely expand access to branches during the COVID-19 pandemic.

Effective July 27, cloth face coverings are required at all First National locations statewide. Disposable coverings are available inside branches for your convenience.

Effective August 12, all First National branches will resume regular lobby hours, Monday - Friday. Branch doors will be open and appointments are no longer be required. Saturday hours can be found here.

Walk-in visits are welcome; however, appointments are recommended to help reduce wait times and maintain CDC-recommended social distancing guidelines. We encourage you to continue to conduct transactions via secure online and mobile banking services, drive-thru and ATMs.

Branch hours of operation and contact information can be found here or by speaking with a local customer service expert at 907-777-4362 in Anchorage/Eagle River or 800-856-4362 in other communities.

Loan Relief for Alaska Businesses & Consumers

Review this disaster assistance information and share it with other Alaskans and businesses who are experiencing hardship.

GET THE HELP YOU NEED

Actions We’re Taking

Our 27 branches throughout Alaska remain open to serve you. We are taking the following precautions to help ensure we can continue to meet your banking needs.

When Visiting Branch Lobbies

The safety of our employees and customers continues to be our highest priority. When visiting a branch lobby, here's what you can expect:

  • Employees wearing cloth face coverings
  • Enhanced cleaning procedures
  • Hand sanitizer stations
  • Sneeze guards at teller stations and in customer service areas
  • Social distancing signs and markers
  • Reduced customer occupancy limits
  • Easily-identifiable Lobby Leaders to answer your questions and help maintain social distancing measures

First National employees are required to wear cloth face coverings when conducting face-to-face transactions with customers. For your continued safety, we strongly encourage you to wear a face covering while visiting a branch lobby to help prevent the spread of COVID-19. The bank is complying with various municipal orders requiring face coverings be worn by every person while indoors in a public space, presently effective in Anchorage, Valdez, Seward and Cordova.

 

Loan Servicing, Escrow and Wealth Mangement

Loan Servicing and Escrow lobbies are temporarily closed. Local experts are available to meet your needs remotely. Our Wealth Management experts are available by appointment. Please contact us by:

PHONE

  • Loan Servicing (907) 777-4372
  • Escrow (907) 777-3430
  • Wealth Management (907) 777-4560

EMAIL

Messages will be returned within 24 hours, or during periods of high volume, within 48 hours.

Customer Assistance

Do you have questions or want to schedule an appointment with a local banker? We're here to help.

CALL (907) 777-4362
In Anchorage or Eagle River


CALL (800) 856-4362
From All Other Communities


Actions You Can Take

Sign up for online banking to securely check balances, pay bills, deposit checks, transfer money, send and receive money and more from the convenience of your computer or mobile device.
 

Personal Online Banking

  1. Click here or call (907) 777-4362 in Anchorage/Eagle River or (800) 856-4362 in other communities to enroll.
  2. Download the free* FNBApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Profile” in the upper right corner of your screen.
  • Click “Edit” to update your information.


Business Online Banking

  1. Talk to your local banker or Cash Management Specialist at (907) 777-4685 to enroll.
  2. Get our free* mobile FNBizApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Administration”.
  • Click on “Profiles and Permissions”.

Be Aware of Scams

Scammers are taking advantage of fears surrounding COVID-19. 

Never provide personal information over the phone, via text or email to sources you don’t know.

First National will never reach out to our customers via phone, email or text message to ask for personal information.

The Federal Trade Commission offers the following tips and more:

FTC.GOV/CORONAVIRUS


Community Resources

Looking for assistance with your small business? Click here.

If you are in need of assistance or information, please visit these trusted organizations.

 
 
*Messaging and data rates may apply.