COVID-19 RESPONSE

We’re Committed to Serving You

First National's Emergency Response Team has developed a plan to safely provide access to branches during the COVID-19 pandemic. All First National employees are following health and safety guidelines from the CDC and State of Alaska and local communities, which includes wearing face coverings, adhering to social distancing, and frequent hand washing.

When Visiting Branch Lobbies

The safety of our employees and customers is our highest priority. Face coverings are not required for vaccinated customers and employees. Face coverings are strongly encouraged for those who are not vaccinated. When visiting a branch lobby, here's what you can expect:

  • Disposable face coverings for your convenience
  • Enhanced cleaning procedures
  • Hand sanitizer stations
  • Sneeze guards at teller stations and in customer service areas
  • Social distancing signs and markers
  • Reduced customer occupancy limits
  • Easily-identifiable Lobby Leaders to answer your questions and help maintain social distancing measures

Customer Assistance and Making Appointments

Have questions? Want to schedule an appointment with a local banker? We're here.

CALL (907) 777-4362
In Anchorage or Eagle River

CALL (800) 856-4362
From All Other Communities

ALL BRANCH LOCATIONS

Loan Servicing, Escrow and Wealth Management

Loan Servicing and Escrow lobbies are temporarily closed. Local experts are available to meet your needs remotely. Our Wealth Management experts are available by appointment. Please contact us by:

PHONE

  • Loan Servicing (907) 777-4372
  • Escrow (907) 777-3430
  • Wealth Management (907) 777-4560

EMAIL

Messages will be returned within 24 hours, or during periods of high volume, within 48 hours.

Customer Service

907-777-4362 (Anchorage)
800-856-4362 (Toll Free)
888-817-4342 (TTY)
Customer Service Email

M-F: 8am-6pm
Sa: 9am-4pm


Actions You Can Take

Sign up for online banking to securely check balances, pay bills, deposit checks, transfer money, send and receive money and more from the convenience of your computer or mobile device.
 

Personal Online Banking

  1. Click here or call (907) 777-4362 in Anchorage/Eagle River or (800) 856-4362 in other communities to enroll.
  2. Download the free* FNBApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Profile” in the upper right corner of your screen.
  • Click “Edit” to update your information.


Business Online Banking

  1. Talk to your local banker or Cash Management Specialist at (907) 777-4685 to enroll.
  2. Get our free* mobile FNBizApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Administration”.
  • Click on “Profiles and Permissions”.

Be Aware of Scams

Scammers are taking advantage of fears surrounding COVID-19. 

Never provide personal information over the phone, via text or email to sources you don’t know.

First National will never reach out to our customers via phone, email or text message to ask for personal information.

The Federal Trade Commission offers the following tips and more:

FTC.GOV/CORONAVIRUS