COVID-19 RESPONSE

We’re Committed to Serving You

We understand some customers and community members are eager for the bank to restore unscheduled customer access to our branch lobbies. While closely monitoring CDC, State of Alaska and local mandates, First National's Emergency Response Team has developed a plan to gradually and safely expand access to branches during the COVID-19 pandemic.

Starting June 15, there will be NO APPOINTMENT NECESSARY to visit the following branch lobbies Monday thru Friday from 11am to 4pm:

  • In Anchorage
    • Dimond Branch
    • South Center Branch
    • Muldoon Branch
    • Northern Lights Branch
  • Eagle River Branch
  • Haines Branch
  • Wasilla Branch
  • Kenai Branch
  • Kuskokwim Branch (Bethel)
  • Johansen Branch (Fairbanks)
  • Juneau Regional Branch
  • Palmer Branch
  • Seward Branch
  • Sitka Branch
  • Soldotna Branch

We look forward to fully restoring customer access to all 28 branches statewide and will provide more information soon. As branch accessibility expands, you may continue to conduct transactions via online and mobile banking services, drive-thru, ATMs, or by appointment. Branch hours of operation and contact information can be found here or by speaking with a local customer service expert at 907-777-4362 in Anchorage/Eagle River or 800-856-4362 in other communities.

Loan Relief for Alaska Businesses & Consumers

Review this disaster assistance information and share it with other Alaskans and businesses who are experiencing hardship.

GET THE HELP YOU NEED

Actions We’re Taking

Our 28 branches throughout Alaska remain open to serve you. We are taking the following precautions to help ensure we can continue to meet your banking needs.

When Visiting Branch Lobbies

The safety of our employees and customers continues to be our highest priority. When visiting a branch lobby, here's what you can expect:

  • Employees wearing cloth face coverings
  • Enhanced cleaning procedures
  • Hand sanitizer stations
  • Sneeze guards at teller stations and in customer service areas
  • Social distancing signs and markers
  • Reduced customer occupancy limits
  • Easily-identifiable Lobby Leaders to answer your questions and help maintain social distancing measures

First National employees have undergone COVID-19 safety training and are required to wear cloth face coverings when conducting face-to-face transactions with customers. For your continued safety, we strongly encourage you to wear a face covering while visiting a branch lobby to help prevent the spread of COVID-19.

Loan Servicing, Escrow and Wealth Mangement

Loan Servicing and Escrow lobbies are temporarily closed. Local experts are available to meet your needs remotely. Our Wealth Management experts are available by appointment. Please contact us by:

PHONE

  • Loan Servicing (907) 777-4372
  • Escrow (907) 777-3430
  • Wealth Management (907) 777-4560

EMAIL

Messages will be returned within 24 hours, or during periods of high volume, within 48 hours.

Customer Assistance

Do you have questions or want to schedule an appointment with a local banker? We're here to help.

CALL (907) 777-4362
In Anchorage or Eagle River


CALL (800) 856-4362
From All Other Communities


Actions You Can Take

Sign up for online banking to securely check balances, pay bills, deposit checks, transfer money, send and receive money and more from the convenience of your computer or mobile device.
 

Personal Online Banking

  1. Click here or call (907) 777-4362 in Anchorage/Eagle River or (800) 856-4362 in other communities to enroll.
  2. Download the free* FNBApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Profile” in the upper right corner of your screen.
  • Click “Edit” to update your information.


Business Online Banking

  1. Talk to your local banker or Cash Management Specialist at (907) 777-4685 to enroll.
  2. Get our free* mobile FNBizApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Administration”.
  • Click on “Profiles and Permissions”.

Be Aware of Scams

Scammers are taking advantage of fears surrounding COVID-19. 

Never provide personal information over the phone, via text or email to sources you don’t know.

First National will never reach out to our customers via phone, email or text message to ask for personal information.

The Federal Trade Commission offers the following tips and more:

FTC.GOV/CORONAVIRUS


Community Resources

Looking for assistance with your small business? Click here.

If you are in need of assistance or information, please visit these trusted organizations.

 
 
*Messaging and data rates may apply.