COVID-19 RESPONSE

We’re Committed to Serving You

While closely monitoring CDC, State of Alaska and local mandates, First National's Emergency Response Team has developed a plan to safely provide access to branches during the COVID-19 pandemic.


November 25 update

  • Muldoon Branch is open 10 am - 6 pm for drive-thru only, no appointments.  Effective Nov. 28 the branch will be temporarily closed on Saturdays.
  • South Center Branch will be open 12 noon - 4 pm on Sauturdays, by appointment and drive-thru only, effective Nov. 28.
  • Soldotna Branch will be open 12 noon - 4 pm on Sauturday, by appointment and drive-thru only, effective Nov. 28. Effective Dec. 5, the branch will be open on Saturday from10 am - 2 pm, by appointment and drive-thru only.
  • Johansen Branch will be temporarily closed on Saturdays, effective Dec. 5.
     

All branch lobbies are temporarily closed to walk-in or unscheduled visits. Branches will operate by drive-thru and appointment only to help reduce the spread of COVID-19 in Alaska.  Cloth face coverings are required at all First National locations statewide. Disposable coverings are available inside branches for your convenience.

Please call your branch to schedule an appointment if your transaction cannot be conducted via drive- thru service, secure online and mobile banking or an ATM. At this time, there is no change to branch hours.

In connection with Governor Dunleavy’s Nov. 12 statewide request, the bank will keep this structure in place for approximately three weeks and adjust as necessary. Please continue to visit this page for updates.

Customer Assistance and Making Appointments

Have questions? Want to schedule an appointment with a local banker? We're here.

CALL (907) 777-4362
In Anchorage or Eagle River

CALL (800) 856-4362
From All Other Communities

ALL BRANCH LOCATIONS

Actions We’re Taking

All First National employees are following health and safety guidelines from the Municipality and CDC, which includes wearing face coverings, adhering to social distancing, and frequent hand washing.

We are taking the following precautions to help ensure we can continue to meet your banking needs.


When Visiting Branch Lobbies by Appointment

The safety of our employees and customers continues to be our highest priority. When visiting a branch lobby, here's what you can expect:

  • Employees wearing cloth face coverings
  • Enhanced cleaning procedures
  • Hand sanitizer stations
  • Sneeze guards at teller stations and in customer service areas
  • Social distancing signs and markers
  • Reduced customer occupancy limits
  • Easily-identifiable Lobby Leaders to answer your questions and help maintain social distancing measures

First National employees are required to wear cloth face coverings when conducting face-to-face transactions with customers. For your continued safety, face coverings are required while visiting a branch lobby to help prevent the spread of COVID-19. The bank is complying with various municipal orders requiring face coverings be worn by every person while indoors in a public space, presently effective in Anchorage, Valdez, Seward and Cordova.

 

Loan Servicing, Escrow and Wealth Mangement

Loan Servicing and Escrow lobbies are temporarily closed. Local experts are available to meet your needs remotely. Our Wealth Management experts are available by appointment. Please contact us by:

PHONE

  • Loan Servicing (907) 777-4372
  • Escrow (907) 777-3430
  • Wealth Management (907) 777-4560

EMAIL

Messages will be returned within 24 hours, or during periods of high volume, within 48 hours.

Customer Service

907-777-4362 (Anchorage)
800-856-4362 (Toll Free)
888-817-4342 (TTY)
Customer Service Email

M-F: 8am-6pm
Sa: 9am-4pm


Actions You Can Take

Sign up for online banking to securely check balances, pay bills, deposit checks, transfer money, send and receive money and more from the convenience of your computer or mobile device.
 

Personal Online Banking

  1. Click here or call (907) 777-4362 in Anchorage/Eagle River or (800) 856-4362 in other communities to enroll.
  2. Download the free* FNBApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Profile” in the upper right corner of your screen.
  • Click “Edit” to update your information.


Business Online Banking

  1. Talk to your local banker or Cash Management Specialist at (907) 777-4685 to enroll.
  2. Get our free* mobile FNBizApp from the App Store or Google Play. Log in with your Online Banking credentials.
  3. Update your email address and phone number through Online Banking:
  • Click on “Administration”.
  • Click on “Profiles and Permissions”.

Be Aware of Scams

Scammers are taking advantage of fears surrounding COVID-19. 

Never provide personal information over the phone, via text or email to sources you don’t know.

First National will never reach out to our customers via phone, email or text message to ask for personal information.

The Federal Trade Commission offers the following tips and more:

FTC.GOV/CORONAVIRUS


Community Resources

Looking for assistance with your small business? Click here.

If you are in need of assistance or information, please visit these trusted organizations.

 
 
*Messaging and data rates may apply.