Local Customer Service

From three convenient branch locations in the local area, First National Bank Alaska offers the perfect mix of banking services to help Fairbanks businesses grow and prosper.

Location, location, location

Great customer service starts with convenient access to the bank. First National's three Fairbanks area branches include the Interior City Branch downtown, the Golden Valley Branch next to the Washington Plaza and the Johansen Branch, the newest location, just south of the Johansen Expressway on Merhar Avenue. For those Fairbanks residents traveling to other parts of Alaska, the same friendly service can be found at any one of First National's 27 additional locations in 17 other Alaska communities.

A genuine interest in your success

Business banking should not be treated as just another impersonal transaction. Local access to a banker who knows and understands unique business challenges and who can provide continuing support is another important aspect of a business banking relationship. The folks at First National know it's important to be able to meet face-to-face with a knowledgeable banker who truly cares about your personal and business success, not just your banking transactions.

"The bank prides itself on knowledgeable employees who aim to build meaningful relationships with customers in order to understand and meet their banking needs. Sending customers on their way happily satisfied is always our goal," said Interior City Branch Customer Service Representative Zina Gilbert.

"We try to treat each customer with personalized service as if they were our ONLY customer," said Johansen Branch Customer Service Representative Becky Arwine. "We make them our priority."

Working shoulder-to-shoulder

To understand the community in which a customer lives is to truly understand the customer's needs. The bank employees who live and work in Fairbanks' neighborhoods demonstrate First National's investment in the local community.

"Our participation in community service activities and local events enhances our awareness of concerns in the area, and helps us understand how we can help. Hands-on support is just another way we deliver high quality customer service," said Interior City Branch Customer Service Representative Norma Childress.

By constantly working to uphold a high level of local customer service, one bank serving Fairbanks businesses transforms satisfied customers into loyal customers. It's that kind of commitment that has allowed First National to help Alaska's business dreams grow for more than 87 years.

Return to the front page.

Business Advantage Newsletter
In This Issue

This bi-monthly newsletter is sent to Alaska business owners, managers and community leaders.

Phone: 907.777.4362
Toll-free: 800.856.4362 www.fnbalaska.com
send us e-mail

The articles and opinions in this publication are for general information only and are not intended to provide specific advice or recommendations for any individual. We suggest you consult your attorney, accountant, financial or tax adviser with regard to your individual situation. Entire publication. For publication information, call (907) 777-3409.


PO Box 100720 · Anchorage, Alaska 99510-0720
Local Phone: 907-777-4362 · Toll Free: 1-800-856-4362