First National Bank Alaska Loan Officer Junie Steinbeck prefers not having an office door. She likes it when customers immediately see and visit her as they enter the Kenai Branch.
“For me, the entirety of what I do is help build relationships,,” Steinbeck said.“I sit at an open cubicle in the middle of the branch so people know I’m accessible.
“I make sure my customers feel comfortable and know they can talk to me about anything, whether it’s banking or an upcoming family birthday. It’s quite gratifying to make those connections.”
A banker for almost 35 years, including the last five at First National, Steinbeck is well versed in all aspects of the industry. She knows how to find financial fits and solutions for all her customers.
“It goes beyond banking,” she said. “You want to be there to help direct customers to any number of available resources. It begins and ends with building trust.”
Steinbeck stays in contact with her customers by scheduling regular appointments and making occasional unscheduled visits to businesses just to see how things are going, and whether or not customers need anything new or different. Stops at Cool Cache Farms to see Patti and Wayne Floyd are some of her favorites.
“I find what the Floyds are doing to be so special and interesting,” Steinbeck said. “Like the two of them, I grew up on a farm. Selling the volume of beautiful peonies like they do is no small feat.
“So I make sure they know the bank and I have their collective back.”
Steinbeck’s banking career began with her first teller job in the fall of 1984. She’s also worked in mortgage processing, lending, and personal banking. She studied at Oregon State University and currently sits on the Frontier Community Services board of directors. On the board, Steinbeck helps people with disabilities live independently.
“Working with Alaskans who own small businesses means working with salt-of-the-earth people,” Steinbeck said. “It’s rewarding to be part of their lives and play a small role in their success on behalf of our historic bank.”
At nearly 100 years old, First National is definitely full of history. Steinbeck is another in the continued long line of experienced, local bankers providing excellent service and value to customers throughout the last century.
“I’m grateful for every opportunity,” Steinbeck said. “First National sets me up to do what I do best – to help Alaskans reap the benefits of working with us.”
Contact Steinbeck (NMLS# 511320) today at JSteinbeck@FNBAlaska.com or 907-283-6812.