FAQs

Billing statements are produced prior to the due date and may be sent either via mail or electronically. Please visit any one of our locations or call 907-777-4362 or 800-856-4362  for ways to make a payment.

1. Visit FNBAlaska.com and select Personal Banking from the Account Login.
2. Click Forgot Password.
3. Enter your username, the last 4 digits of your Social Security Number, and your email address.  
4. A temporary password will be emailed to you, which will expire 15 minutes after the password request. Please check your spam folder if you do not see this email.
5. If you do not know your username, reach out to our local Contact Center team at 907-777-4362 or 800-856-4362. If you have exceeded the allowed number of attempts, you will not be able to use the forgot password link and will need to call our Contact Center to have your account unlocked.

Note: Username is case sensitive.

For online trust account access, you first need to go through an online account request process. You will be required to provide the social security number and email address that was given to your administrator when your account was set up.

1. If you already have your first-time login code.
   • Click here to proceed to the first-time login screens.
   • Take a look at the Personal Online Banking Guide.
2. If you don’t have a first-time login code.
   • Call 907-777-4362 or 800-856-4362 and have your personal savings or checking, loan, or certificate of deposit account information handy. Tell our Contact Center representative you want to use Online Banking for the first time. You’ll soon have everything you need to get started.
3. If you’re already using First National’s Telephone Banking.
   • You can use your six-digit numerical password to log in to online banking for the first time.
4. If you’re not a First National customer.
   • Find your local branch or contact our local Contact Center team to find out how easy it is to put the financial power and experience of First National to work for you.

Travel plans can be viewed, edited and deleted through the FNBApp. Users can set up to two travel plans per card, and travel plans cannot exceed 30 days in duration.

1. Log on to the FNBApp and select Cards.
2. Under Manage card, select Manage Travel Plans.
3. Click “+” to Add Travel Plan.
4. Enter the 6 test digit code, newer phones will auto detect the code and allow the FNBApp to read and enter the code.
5. Click Submit.
6. Enter up to 15 domestic or international destinations.
7. Enter Date of Departure, Date of Return and click Submit.

You can reorder checks, get the status of a recent check order, or browse a catalog of check designs and related accessories with First National’s check vendor, Deluxe.

The routing number for First National accounts is 125200060.

1. Log in to your account at FNBAlaska.com.
2. From your account homepage, click Profile at the top-right-hand corner of the screen.
3. From the Profile page, click the edit button for Challenge Questions. All Challenge Questions will display.
4. Click “Show” on each answer to display the corresponding answer to each challenge question.