New business account alerts available

Business account users can now enroll in security and transaction alerts through Business Online Banking.

You have the option to receive notifications based on account balances, transactions, the status of your accounts and more. These alerts can help identify possible fraud.

See the Business Online Banking User Guide for a complete list of available alerts and set-up instructions for your selected accounts and delegates.

While enabling alerts, please verify that each user’s name, email address and phone number are up-to-date on the Employee Profile and Permissions page for a seamless and secure banking experience.

First Time Set Up
In order to initiate the Alerts service, the System Administrator must first give themselves user permission. Then they must follow to same steps for each employee they are granting access to.

NOTE | These Alerts are currently only available through Business Online Banking, and not the FNBizApp.

System Administrator Enrollment Instructions

1. Log in to Business Online banking at FNBAlaska.com as a System Administrator.
2. Upon log in, click the Administration button on the navigation panel at the top of the screen.
3. Search for a user.
   a. Select “Inquire Employee”.
   b. Enter the employee name into the Name field or username in the Username field.
   c. Click Submit.
4. All users who match the name you entered will appear in the Employee List area. Select the desired user.
5. Click the Change icon (icon of paper and pencil) in the top right corner of the employee record.
6. Scroll down to and click on Interface Specification to expand the panel.
7. Click the first unoccupied row and select Alerts from the drop-down menu. (Unoccupied rows will display “(None)” in the Interface dropdown.
8. Check the box that says “Enables employee access to customer alerts for name, address, and phone number changes for the Business.” (Leave the User Code and Password fields blank at this time.)
9. Scroll to the top of the screen and click the floppy disc icon to save.
10. Once saved, you will see an “Employee Updated Successfully” message.
11. Log out of Business Online Banking.
12. The next time the user logs in to Business Online Banking they will be able to enroll in alerts and set up specific alerts.

User Enrollment Instructions

1. Log in to Business Online Banking at FNBAlaska.com.
2. The first time a user logs in after the System Administrator enables the Alerts service, they will be prompted to Enroll in Alerts at the top of the screen. Click Enroll. (If the user misses this prompt, they can still enroll by clicking Manage Alerts on the upper right of the account dashboard).
3. Add an email or phone number by clicking the “Add email” or “Add phone number.” Once you’ve entered your chosen contact method in the field, click SAVE.
4. Once you have added a contact method, you will be required to activate it. Click Resend Code to send the activation code to your chosen phone number or email address.
5. Enter the code you’ve received in the Activation Code field and click Activate. Once successful, “Activated” will be displayed in green text.
6. After you’ve successfully activated Alerts, you will have the option to set up Do Not Disturb to avoid receiving Alerts at various times, i.e., in the middle of the night. (Note: Business customers that do not activate the Do Not Disturb setting may receive a number of alerts in the middle of the night when First National runs its Data Operations reports. We highly recommend Business Customers turn on Do Not Disturb to avoid this.)
7. Click the Alert Options tab in the top navigation.
8. Select the category of Alert you’d like to receive: Security, Balance, Transaction, Transfers, ATM/Debit Card, and/or Other.
9. Select the type of Alerts you’d like to receive.
   a. A pop-up will appear to verify how you would like to receive the selected alert and for which account you’d like to receive it (if applicable). Select your preferred contact method and click Save.
   b. After receiving the “Alert Subscription Saved” message, click Close.
   c. You will now receive alerts via your selected method.
10. See and manage your current active alerts by selecting the Overview tab.

Need more support?

We’re here to help. Visit FNBAlaska.com/BOBSupport or speak with a local Customer Service expert.

907-777-4362 (Anchorage)
800-856-4362 (Toll Free)
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Sa: 9am-4pm