An increasing number of customers are reporting fraudsters calling and texting Alaskans trying to collect their login, ACH and debit card information by posing as First National employees. The caller ID may display as a First National phone number. These calls and texts may sound and look official, but they are not.
First National will never call or text you and ask for your personal and/or account information. Never share sensitive information like a bank password, PIN, or a one-time login code with someone who calls or texts.
What you need to know to reduce your fraud risk
- Only share personal or financial information when you initiate a conversation with a trusted source.
- Hang up and call us directly at 907-777-4362 or 800-856-4362 if you receive a suspicious request asking for account verification or think you have fallen victim to fraud.
- Ignore calls or texts from unknown phone numbers or emails from unknown email addresses and block each fraudulent one.
- Scams rely on speed and fear. Watch out for a false sense of urgency.
- Never click links or download attachments from unsolicited emails or texts — especially those asking you to “verify” or “update” your account.
- Check your accounts daily for unauthorized activity.
Report Fraud
If you suspect fraud on your account, immediately contact your local branch or call 907-777-4362 or 800-856-4362. Once you have confirmed a fraudulent transaction, file a local police report.