Find the answers you need
We will continue to update this hub with information about our new online and mobile banking platform, designed from the ground up to better serve your personal and business digital banking needs.
How to Prepare
Continue to monitor this hub for additional instructions.
- Verify and update your contact information. The new banking platform will use enhanced multifactor authentication (MFA) to send a one-time access code to the phone number listed in your online banking portal. Learn how to update your contact information by clicking on a guide below.
- Verify that you know your login credentials, as you will need them to access the new app and online banking portal.
Features and Benefits
Get ready for a new mobile app and online banking experience.
Unified and Seamless
Bank anytime from anywhere with one unified app and online account portal for businesses and consumers.
Modern Experience
Manage your accounts with ease using the enhanced navigation and improved features.
Secure and Reliable
Rest assured knowing you’re using best-in-class technology solutions trusted for security, resilience and reliability.
Frequently Asked Questions
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Why is First National upgrading?
We have heard your feedback through surveys, emails, and conversations, highlighting the need for a better online and mobile experience. We are committed to addressing this with our upcoming upgrade. The new digital banking experience will enhance your interactions with us and allow First National to quickly develop new products and services to better meet your banking needs.
Features and benefits include:
- Seamless experience across all devices (online and mobile)
- One app and online portal for business and consumers
- Modern and easy to use tools and navigation
- Enhanced features and modern functionality
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When is the upgrade happening?
We will launch our new online and mobile banking platform in 2026. Stay tuned for more information.
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Who is affected?
All online and mobile banking customers will experience the enhanced platform.
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How can I prepare?
- Verify and update your contact information. The new banking platform will use enhanced multifactor authentication (MFA) to send a one-time access code to the phone number listed in your online banking portal. Learn how to update your contact information by clicking on a guide below.
- Also, make sure you know your login credentials as you will need them to access the new platform.
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How do I update my contact information?
Personal banking customers
- Log in to Personal Online Banking
- Select Profile from the upper navigation bar
- Select Edit next to Email and Phone and update as needed
- Select View next to Address and update as needed
Business banking customers
Note – Only System Administrators can update user information on business accounts.
- Log in to Business Online Banking
- Select Administration from the upper navigation bar
- Select Inquire Employee and click Submit
- Select each employee and review their Contact Methods section
- Click the change icon to make any necessary updates, then click the save icon.
You can also update your contact information by visiting a branch or calling our Contact Center.
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What is Multi-Factor Authentication (MFA) and how does it relate to the online and mobile banking upgrade?
Multi-Factor Authentication (MFA) is a security feature that requires users to input a code sent to their phone in order to access their bank account via the online portal or mobile app. First National is enhancing our MFA system for online and mobile banking to strengthen security and protect against fraud and identity theft, ensuring that you or your designated users are the only people who can access your online banking portal.
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Will my direct deposits be affected?
No. Your direct deposit will not be affected.
Communications we’ve sent
As more information becomes available, we will continue to update this page. Please check back here for more communications.
Questions
For answers about our new digital banking experience check out our Frequently Asked Questions above, stop by your local branch or reach out to our Contact Center.
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