We are actively pursuing the option to receive one-time passcodes via email and hope to be able to offer this solution in 2026. We do not currently have plans to offer the ability to receive one-time passcodes via an authenticator app.
Reach out to your local branch or the Contact Center at 907-777-4362.
Yes. Reach out to your local branch or the Contact Center at 907-777-4362 to enable this option on your account.
If you are not receiving the SMS text message, you will need to use the automated phone call option. If you do not receive the automated phone call, reach out to your local branch or the Contact Center at 907-777-4362. You can reset your phone number(s) by following the steps below:
If you responded “stop” to the SMS text messages, you will need to reset your phone number by following the steps below: If you have any trouble, reach out to your local branch or our Contact Center at 907-777-4362.
You will receive an error indicating the wrong number was entered, and you will be asked to try again. As a security measure, if the one-time passcode is entered incorrectly five times, your account will lock. You will need to reach out to the Contact Center or visit a branch to have your online banking…