No, there is no default contact method setting. When prompted, you will always need to select to receive the one-time passcode via SMS text message or an automated phone call.
Yes, as long as your VPN does not route through a blocked country. If you believe you are not able to access online or mobile banking based on your geographic location, contact your local branch or the Contact Center at 907-777-4362.
Yes, as long as you are not trying to access your account from a blocked country. Automated phone calls are not compatible with international numbers. To access your account using an international number, you need to provide a mobile number to receive your one-time passcode via SMS text message. If you believe you are not…
You will only be prompted to enter a one-time password if you are accessing your account from a new device or our system detects suspicious behavior. The new MFA system checks
Yes, when Enhanced MFA is implemented on Sept. 17, you will need to re-link your First National accounts to financial data aggregator and third-party financial applications, such as Empower Personal Dashboard, Monarch Money, YNAB, Plaid, Yodlee and Intuit (CreditKarma /TurboTax). After relinking, your accounts should stay connected without disruption.
One-time passcodes will be sent by SMS text or an automated phone call from the following numbers: