What if I need help with Digital Wallet?
Customer Service is available during normal banking hours to answer any questions you may have. Email FNBA@FNBAlaska.com or call 907-777-4362 or 800-856-4362.
FAQ Topic: Digital Wallet
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What does it mean when asked to Verify Card?
This means that your card is not fully added to the wallet and additional information needs to be verified. To complete card activations you will be prompted to call the Card Self Service Line 1-844-646-5465. If you need additional assistance please call our Call Center at 907-777-4362 or 800-856-4362.
What do I do if my device is lost or stolen?
Contact our Call Center at 907-777-4362 or 800-856-4362 as soon as possible.
I received a new debit card. Do I need to update my card information in my digital wallet?
Yes. Remove your old card and upload your new card to the digital wallet of your choice.
Are digital wallets secure?
Yes. Digital wallets use extra security measure to keep transactions secure, including:
How do I know if a merchant accepts digital wallet?
Look for the contactless symbol below at checkout.