Will I need to enter a one-time passcode every time I log in to my account online?
No, you will only be prompted to verify your identity with a one-time passcode if the system detects a new device or suspects fraud.
FAQ Topic: Enhanced MFA
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Can I opt out of the bank’s new Enhanced MFA system to log into my account?
No, as of Sept. 17, all personal digital banking customers must enroll a phone number to access their accounts via online and mobile banking. First National prioritizes the security of your accounts. This enhancement helps us uphold that commitment. We understand that changes to security processes can raise concerns; however, security questions are no longer…
Will I be able to receive my one-time passcode via email or via an authenticator app in the future?
We are actively pursuing the option to receive one-time passcodes via email and hope to be able to offer this solution in 2026. We do not currently have plans to offer the ability to receive one-time passcodes via an authenticator app.
What do I do if I am locked out of my online account?
Reach out to your local branch or the Contact Center at 907-777-4362.
Can I request to always receive a one-time passcode to access my account?
Yes. Reach out to your local branch or the Contact Center at 907-777-4362 to enable this option on your account.
What if I do not receive a one-time passcode via SMS text message or automated phone call?
If you are not receiving the SMS text message, you will need to use the automated phone call option. If you do not receive the automated phone call, reach out to your local branch or the Contact Center at 907-777-4362. You can reset your phone number(s) by following the steps below: