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How do I get started using MYCard?
Follow the link below to get started design your card, read the FAQs and Terms and Conditions.
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What is MYCard?
MYCard allows you to choose the image or photo that appears on your First National:
- Mastercard Debit Card
- Mastercard Business Debit Card
- Alaska Teen Card
You may upload your own image or select an image from one of our galleries.
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What file format do I use for MYCard digital image?
Picture files can be in JPEG [.jpg], PNG, GIF, Bitmap [bmp] or TIFF formats. Your image must also be at least 840 x 840 pixels and no larger than 10 MB in size. The higher your image quality, the better your card will look. Please see our MYCard Image Guidelines for additional information.
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Can I change back to a standard-issued card if I currently have a custom card?
Yes, you can request a standard-issued card to replace your custom card at no cost.
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If my card is lost or stolen, can I change the image on the card?
Yes, when you notify First National your card is lost or stolen, you can request a new card with our standard card design. You can then use MYCard to create another card with a new custom image.
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What should I do with my existing First National debit card once I receive MYCard?
Once you activate your MYCard debit card, you should destroy your old card immediately.
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Will my card number or my personal identification number (PIN) change when I use MYCard?
No, your card number and your PIN will remain the same. If you’d like to change your PIN, you can do so at any First National ATM.
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Do I need to activate my customized card when I receive it?
Yes, you’ll need to activate your card by following the instructions on the activation label affixed to your card when you receive it. You will also need to notify any merchants that you have automatic payments set up with about the new card’s expiration date to avoid any interruptions.
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When will I receive my customized debit card?
You will receive your customized debit card in 8-12 business days. Image approval takes 1 to 2 business days, followed by 7 to 10 business days to process and mail your new customized card.
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Is the expiration date updated if I change the photo on my custom-design debit card?
Yes, we will advance your new card’s expiration date. You will need to notify any merchants you have automatic payments established with of the new expiration date.
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Can I have a different card design than my joint account cardholder(s)?
Yes, each cardholder on the account can have their own image on their card.
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Can I change the image on my customized card?
Yes, you may change the image on your card as frequently as you like. A $10 fee will be charged to the primary account associated with the card being customized. Once your image has been approved it will be maintained on file for five years. If you choose to remove your customization or select a new design, any prior image on file for you will no longer be available.
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