• How do I manage my account?

    The primary account holder can login to their Mortgage Loan Servicing Center account to update contact information, make payments online, enroll in e-Statements, access loan documents and more.

  • Can I refinance my loan?

    Contact the Home Loan Center at 907-777-5600 to discuss your financing options with one of our local experts.

  • Can I cancel my mortgage insurance?

    Call Customer Service at 877-629-6991 to determine if your mortgage loan qualifies.

  • Who do I contact if my home is damaged?

    Notify your home insurance provider and Customer Service at 877-629-6991 immediately.

  • Can someone take over my loan payments to purchase my home?

    Call Customer Service at 877-629-6991 to determine if your mortgage loan is assumable.

  • When is my payment due? Can I change the due date?

    Payments are due on the first of each month and cannot be changed.

  • How do I access my mortgage loan tax documents?

    Visit the Mortgage Loan Servicing Center to establish account access or call 877-629-6991 to speak with a Customer Service expert.

    Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST.

  • How do I enroll in e-Statements?

    Visit the Mortgage Loan Servicing Center to enroll in e-Statements.

  • How can I access my loan details and update my contact information?

    Online: Visit the Mortgage Loan Servicing Center to establish online account access.

    Call: 877-629-6991 to speak with a Customer Service expert Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST.

  • How do I pay off my mortgage loan?

     Visit the Mortgage Loan Servicing Center to access your account, or call 877-629-6991 to speak with a Customer Service expert Mon. – Fri., 4:30 a.m. – 6 p.m. and Sat., 4:30 a.m. – 9 a.m. AKST, or visit your local First National branch to obtain a payoff quote and instructions.

  • Can I make additional payments on my loan?

    Yes, you may make additional payments to reduce your principal balance after you have satisfied the current amount due on your mortgage loan. If you would like to make additional payments during the month, and your loan is current, you may do so by visiting the Mortgage Loan Servicing Center.

  • Can I make partial payments on my home loan?

    Partial payments are not accepted. A partial payment is a payment that fulfills only a portion of the total amount owed.