What if I accidentally reply “stop” to the SMS text?

If you responded “stop” to the SMS text messages, you will need to reset your phone number by following the steps below:

1. Log in to Personal Online Banking.
2. Click on Profile.
3. Click on the Security Challenge section.
4. Delete phone number and click Save.
5. Re-enter the phone number and click Save.

If you have any trouble, reach out to your local branch or our Contact Center at 907-777-4362.