What if I do not receive a one-time passcode via SMS text message or automated phone call?

If you are not receiving the SMS text message, you will need to use the automated phone call option. If you do not receive the automated phone call, reach out to your local branch or the Contact Center at 907-777-4362.

You can reset your phone number(s) by following the steps below:

1. Log in to Personal Online Banking.
2. Click on Profile.
3. Click on the Security Challenge section.
4. Delete phone number and click Save.
5. Re-enter the phone number and click Save.