If you responded “stop” to the SMS text messages, you will need to reset your phone number by following the steps below: If you have any trouble, reach out to your local branch or our Contact Center at 907-777-4362.
You will receive an error indicating the wrong number was entered, and you will be asked to try again. As a security measure, if the one-time passcode is entered incorrectly five times, your account will lock (see screenshot). If this happens, please call our Contact Center at 907-777-4362 or visit a branch to have your…
No, there is no default contact method setting. When prompted, you will always need to select to receive the one-time passcode via SMS text message or an automated phone call.
Yes, as long as your VPN does not route through a blocked country. If you believe you are not able to access online or mobile banking based on your geographic location, contact your local branch or the Contact Center at 907-777-4362.
Yes, as long as you are not trying to access your account from a blocked country. With the bank’s Enhanced Multifactor Authentication (MFA) login system automated phone calls are not compatible with international numbers. To access your account using an international number, you need to provide a mobile number to receive your one-time passcode via…
You will only be prompted to enter a one-time password if you are accessing your account from a new device or our system detects suspicious behavior. The new MFA system checks