FAQs

Yes, through First National Rewards, every time you use your First National debit card to purchase merchandise or services, you earn points that can be redeemed for great gift cards. Certain restrictions apply. See Gift Cards Program Terms and Conditions for details.

First National Rewards is a program that rewards First National customers for everyday spending. Every qualifying purchase with your First National Bank Alaska debit card adds up to reward points that you can redeem for gift cards. Learn more at FNBAlaskaRewards.com. See Gift Cards Program Terms and Conditions for details.

To receive an incoming domestic wire transfer, provide this information to the sender.

Fields	Response
Beneficiary Bank Name	First National Bank Alaska
Beneficiary Bank ABA (routing number)	125200060
Beneficiary Name	Your Name (as it appears on your First National account)
Beneficiary Account Number	Your First National account number
Beneficiary Address	Your mailing address (associated with your First National account)

Yes, with MYCard, you can add a photo or image to your card.

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Yes, our business debit cards are compatible with digital wallets, allowing you to make purchases securely on their mobile devices (smartphone, smartwatch, and tablet) instead of using a physical debit card or cash.

The Mastercard ABU service securely provides account changes (e.g. card number and expiration date updates) for your business and personal debit and credit card to participating merchants that you’ve set up to receive recurring payments. At no cost to you, Mastercard’s ABU program helps reduce transaction declines that occur due to changed account numbers and expiration dates.

New business customers are automatically enrolled in electronic statements and notices. If you were not automatically enrolled, you can enroll anytime by:

• Contacting customer support
• Visiting your local branch
• Contacting your Treasury Management Consultant

Yes. Remove your old card and upload your new card to the digital wallet of your choice.

No, First National credit cards are not compatible with digital wallets at this time. Only First National personal and business debit cards are compatible.

If you are a System Administrator, establish your security information so the bank can identify you when you call for assistance. If you do not provide this information, we will not be able to assist you over the phone.

1. Click Profile & Permissions from the Administration tab.
2. Click the Change Employee radio button and then click Submit.
3. Click on your name.
4. Below the Transaction Exports row are six dropdowns and corresponding text fields.
   • In the first dropdown, select Free Form Question. In the field to the right, type a security question.
   • In the second dropdown, select Free Form Answer and provide the answer to your security question in the field to the right.
   • Complete the next four rows by selecting different security questions of your choice from the list.
5. In the Contact Methods panel, enter your email address, business phone, business phone extension, and mobile phone. If the information is already present, ensure it is correct. Note: Ensure the Contact Methods information stays current. Incorrect or outdated information could delay important notifications from the bank.
6. Click the Save icon from the menu bar.

Note: Complete all six fields. Without this information, the bank may not be able to assist you if you call the bank for online banking support.

The routing number for First National accounts is 125200060.

1. Call the number located on the debit card, 800-882-3808.
2. Enter your card number, expiration and three-digit code located on the back of the card.
3. Your card is activated.