• Can I use Zelle® to send funds from my First National account?

    Yes, when you have a First National account, you can send money to people you know using Zelle® in your online banking account or FNBApp.

  • Can I add a custom image to my debit card?

    Yes, with MYCard, you can add a photo or image to your card.

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  • Can I add my First National personal debit card to my digital wallet?

    Yes, our personal debit cards are compatible with digital wallets, allowing you to make purchases securely on their mobile devices (smartphone, smartwatch, and tablet) instead of using a physical debit card or cash.

  • What is Mastercard Automatic Billing Updater (ABU)?

    The Mastercard ABU service securely provides account changes (e.g. card number and expiration date updates) for your business and personal debit and credit card to participating merchants that you’ve set up to receive recurring payments. At no cost to you, Mastercard’s ABU program helps reduce transaction declines that occur due to changed account numbers and expiration dates.

  • How do I enroll in Zelle®?
    1. Log into consumer online banking.
    2. Click on Pay Bills tab.
    3. Read and agree to the Terms of Service and click Enroll.
    4. Enter your mobile phone number and click Enroll.
    5. Read the Terms of Service for Bill Pay and Zelle and click the “I Accept” button and click Continue.
    6. Read the Privacy Policy, click the “I Accept” button and click Continue.
    7. To enroll in Zelle, click on “What else can I do?” at the bottom of the screen.
    1. Navigate to the “Send Money with Zelle” tab.
    2. Click on “Get Started.”
    3. Select either your email address or phone number on file and click continue.
    4. If you select your phone number, read the disclosure and click Ok for the notice on receiving text messages.
    5. Open your SMS messaging app, enter the six-digit code sent via text, and hit “Verify.” Do not share this information with anyone.
    6. Review the account information (last four digits of account) and click “Confirm Account.”
    7. You’re all set up! Click “Send Money” to send your first Zelle payment.
  • How do I enroll to receive electronic Statements and notices for personal accounts?
    1. Log in to Online Banking. (You must first be enrolled in online banking. Learn how.)
    2. Click Profile on the navigation bar at the top of the page. This link will take you to a list of preferences. Go to Electronic Statements and click Edit.
    3. Select the account(s) you’d like to enroll in “eStatements.”
    4. Open the electronic statements terms and conditions link to view the Terms of Use Personal Online Banking Agreement.
    5. Read and check the box indicating you have read and accepted the electronic statements terms and conditions.
    6. Click Save.

    That’s it! Your checking account electronic statements and notices will be available as soon as your next statement cycle. (Depending on your statement cycle, you may receive one more paper statement.)

    If you would like to enroll an account you do not see listed, you can send First National a secure email by clicking the Secure eMail link in the upper right corner of Personal Online Banking. In the email, include the account number to enroll and the email address where you would like to receive notification that your electronic statement is available for viewing.

  • I received a new debit card. Do I need to update my card information in my digital wallet?

    Yes. Remove your old card and upload your new card to the digital wallet of your choice.

  • Is digital wallet available to First National credit card holders?

    No, First National credit cards are not compatible with digital wallets at this time. Only First National personal and business debit cards are compatible.

  • How do I manage my account?

    The primary account holder can login to their Mortgage Loan Servicing Center account to update contact information, make payments online, enroll in e-Statements, access loan documents and more.

  • Can I refinance my loan?

    Contact the Home Loan Center at 907-777-5600 to discuss your financing options with one of our local experts.

  • Can I cancel my mortgage insurance?

    Call Customer Service at 877-629-6991 to determine if your mortgage loan qualifies.

  • Who do I contact if my home is damaged?

    Notify your home insurance provider and Customer Service at 877-629-6991 immediately.