Is there a deadline to opt out of dual control?

Customers may opt out of dual control at any time. However, if you do not complete First National’s required opt-out documentation by May 3, 2027, First National will automatically apply dual control to your ACH and wire payment services. To avoid disruptions, please opt out of dual control by contacting your Treasury Management representative or our Treasury Management team at 907-777-3640 by May 3, 2027.

How do I opt out of dual control?

Contact your Treasury Management representative or our Treasury Management team today at 907-777-3640. We’ll work with you to establish or opt out of dual control, depending on your business’s needs.

How do I pay off my business loan?

Contact your First National loan officer for a payoff amount and payment instructions.

How do I update the mailing address for my business loan?

Only Business Administrators can submit address change requests in online banking. If you are a Business Administrator, go to Settings > Secure Forms and complete the Change of Address form. If the form isn’t available to you, contact your First National for assistance.

How do I cancel a scheduled loan payment?

Open Transfers > First National Transfer > Transfer Activity and select the scheduled transfer. Select Cancel Transfer and follow the prompts. For a recurring payment, review the cancellation details carefully to determine whether you’re canceling a single payment or the recurring schedule. Contact First National if you need help.

Why does my loan payment say it’s awaiting approval?

Your business’s settings may require an authorized user to approve the transfer. An authorized approver can open Transfers > First National Transfer > Transfer Activity > Pending Approval, review the request, and approve or reject it.

Where can I review my scheduled payments?

Open Transfers > First National Transfer, then select Transfer Activity to review your transfers. Select a transfer to see its details and status, and edit or cancel it.

How do I set up recurring loan payments?

When creating a loan payment, select Recurring under Schedule. Choose the payment frequency, start date, and duration, then review and submit the request. Any required business approvals still apply.

How do I make a business loan payment?

Open Transfers, select First National Transfer, and then select Make a Transfer. Choose the eligible account you want to pay from and select your loan as the destination. Select an available payment option, enter the required information, and review the payment before submitting it. If your business requires a transfer template or an additional approval, follow that workflow to complete the request.

What should I do if my loan isn’t listed?

Ask your Business Administrator to review your account access. If you’re the administrator or still need help, contact First National for assistance.

Where can I find my business loan accounts?

Open Account Summary and select your loan account to view its details. You’ll see the accounts your user profile is authorized to access.

How do I sign up for a soft tokens or replace my hard token with a soft token?

To inquire about a soft token, reach out to your Treasury Management representative.

FAQs | First National Bank Alaska

Is there a deadline to opt out of dual control?

Customers may opt out of dual control at any time. However, if you do not complete First National’s required opt-out documentation by May 3, 2027, First National will automatically apply dual control to your ACH and wire payment services.

To avoid disruptions, please opt out of dual control by contacting your Treasury Management representative or our Treasury Management team at 907-777-3640 by May 3, 2027.
How do I opt out of dual control?

Contact your Treasury Management representative or our Treasury Management team today at 907-777-3640. We’ll work with you to establish or opt out of dual control, depending on your business’s needs.
How do I pay off my business loan?

Contact your First National loan officer for a payoff amount and payment instructions.
How do I update the mailing address for my business loan?

Only Business Administrators can submit address change requests in online banking. If you are a Business Administrator, go to Settings > Secure Forms and complete the Change of Address form. If the form isn’t available to you, contact your First National for assistance.
How do I cancel a scheduled loan payment?

Open Transfers > First National Transfer > Transfer Activity and select the scheduled transfer. Select Cancel Transfer and follow the prompts.

For a recurring payment, review the cancellation details carefully to determine whether you’re canceling a single payment or the recurring schedule. Contact First National if you need help.
Why does my loan payment say it’s awaiting approval?

Your business’s settings may require an authorized user to approve the transfer. An authorized approver can open Transfers > First National Transfer > Transfer Activity > Pending Approval, review the request, and approve or reject it.
Where can I review my scheduled payments?

Open Transfers > First National Transfer, then select Transfer Activity to review your transfers. Select a transfer to see its details and status, and edit or cancel it.
How do I set up recurring loan payments?

When creating a loan payment, select Recurring under Schedule. Choose the payment frequency, start date, and duration, then review and submit the request. Any required business approvals still apply.
How do I make a business loan payment?

Open Transfers, select First National Transfer, and then select Make a Transfer. Choose the eligible account you want to pay from and select your loan as the destination. Select an available payment option, enter the required information, and review the payment before submitting it.

If your business requires a transfer template or an additional approval, follow that workflow to complete the request.
What should I do if my loan isn’t listed?

Ask your Business Administrator to review your account access. If you’re the administrator or still need help, contact First National for assistance.
Where can I find my business loan accounts?

Open Account Summary and select your loan account to view its details. You’ll see the accounts your user profile is authorized to access.
How do I sign up for a soft tokens or replace my hard token with a soft token?

To inquire about a soft token, reach out to your Treasury Management representative.

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