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Why am I being asked to enter my birthdate for Bill Pay or Zelle®?
Your birthdate is used to verify your identity before granting access to Bill Pay or Zelle®. Once verified, you’ll be able to use these services normally.
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Will my templates transfer to the new system?
Transfer templates will not transfer and must be recreated in the new platform. Some businesses may only be able to create template-based transfers.
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Will business bill pay be integrated?
Yes.
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Can I approve Dual Custody requests from the mobile app?
No, Dual Custody approvals are available only through the desktop version of the Business Digital Banking and are not supported in the mobile application.
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Why does my scheduled transfer show a different date than it did before?
The new digital banking platform displays transfers on their actual scheduled processing date instead of the next business day. This is a display change only and does not affect when your transfer is processed.
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Will I sign in differently after the upgrade?
All token users will sign in with a username and password before entering a token.
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What do I need to know about Soft tokens?
Soft tokens must be unassigned before deleting a user.
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What do I need to know about hard and soft tokens?
Businesses can use a mix of hard and soft tokens.
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Will my limits change after the upgrade?
Business Administrators may assign lower limits than the business limit. Businesses should review global limits and internal controls.
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Do I need to submit pending deposits before conversion?
Submit pending deposits before conversion.
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What do I need to know about Incomplete remote deposits?
Incomplete remote deposits will not migrate.
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Will customers see additional deposit accounts?
Customers may see additional deposit accounts.
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