FAQs

Keeping your money and information secure is one of our top priorities. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account secure.

If you suspect fraud on your account, immediately contact your local branch or call 907-777-4362 or 800-856-4362. Once you have confirmed a fraudulent transaction, file a local police report.

Zelle^® QR codes provide peace of mind, knowing you can send and receive money without typing or providing an email address or U.S. mobile number. To locate your Zelle^® QR code, log in to the First National Bank Alaska mobile app or online banking. Click the menu, then select Zelle^®. Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Navigate to “My Code.” From here, you can view and use the print or share icons to text or email your Zelle^® QR code.

To send money, log in to the First National Bank Alaska mobile app or online banking. Click the menu, then select Zelle^®. Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you grant access to your camera, simply point it at the recipient’s Zelle® QR code, enter the amount, tap “Send,” and the money is on the way. When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

No, Zelle^® payments cannot be reversed. You can only cancel a payment if the business or individual you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t enrolled yet, go to your activity page, select the payment you want to cancel, then choose “Stop Payment.” If you do not see this option available, reach out to our Contact Center for assistance with canceling the pending payment.

If you send money to a business or individual who has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, immediately reach out to our Contact Center to determine what options are available.

To use Zelle®, the sender and recipient’s financial institutions’ accounts must be based in the U.S.

Eligible business accounts can send, receive or request money with Zelle^®. To get started, log in to First National Bank Alaska’s online banking or mobile app. Click the menu, then select Zelle^®. If you don’t see Zelle^®, reach out to our Contact Center team.

No, we do not charge any fees to use Zelle^® with a business account. Your mobile carrier’s messaging and data rates may apply.

Neither First National nor Zelle^® offers purchase protection for payments made with Zelle^® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

There are a few ways you can encourage your customers to pay you with Zelle^®:

• Tell customers verbally that you accept payments with Zelle^® and that they can easily send you money right from their banking app.
• Include it on an invoice by adding “I accept payments with Zelle^®” or “Pay me with Zelle^®.”
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).²

Eligible business accounts can send, receive or request money with Zelle^®. To get started, log in to online banking or our mobile banking app and navigate to “Zelle^®“. To enroll, accept the terms and conditions, enter your email address or U.S. mobile number and your deposit account. Then you will receive a one-time verification code. Enter it, and you’re ready to start sending and receiving with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

To receive money using Zelle^® with a business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment via Zelle®, you will receive the funds directly in your enrolled bank account.

To request money using Zelle^®, choose “Request,” enter their enrolled email address, U.S. mobile number or Zelle^® tag, confirm the recipient is correct and tap “Request.”

Zelle^® is a fast, secure and easy way for businesses to send, receive and request money, typically within minutes¹, with customers and eligible vendors they trust. If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your bank account with just your email address or U.S. mobile number.

If you suspect fraud on your account, immediately contact your local branch or call 907-777-4362 or 800-856-4362. Once you have confirmed a fraudulent transaction, file a local police report.