If logging in after the upgrade, will I need to enter my credentials if I normally log in with Face ID or memorized credentials on my device?

Yes, following the initial upgrade, you should expect to sign in with your User ID and password one time before re-enabling face ID or biometric login.

Will there be fraud mitigators in place for changes vs check orders?

Yes, there will be fraud mitigations in place.

How do I set up a seasonal mailing address?

To request a seasonal address on your account, please contact your local branch or our contact center for assistance.

If I am connecting my external account with First National, does the bank retain the information or is it encrypted?

External account information is encrypted in transit and at rest. Sensitive credentials are never displayed to bank employees. We can see what external accounts you have linked, and what transfers you make with that external account.

If I am restricted with using Zelle® , will the procedure of unrestricting Zelle® will remain the same for the contact center?

No, We are currently working on changing the availability of access to this system to allow for a more efficient process for releasing restricted Zelle® transactions.

If I request money through Zelle® and the other party sends more money than requested, will the Zelle® request still get processed?

Zelle® will allow someone to send any amount of funds regardless of the request amount.

Can you set a recurring split bill for Zelle®?

No, Split transactions are a one time transfer and not recurring.

Will my Zelle® contacts come over with the conversion?

Yes. Existing contacts will be available in the new platform.

Will I still be able to use Zelle® in online and mobile banking?

Yes. Zelle® will continue to be available through both online and mobile banking.

Will I need to re-enroll in Zelle®?

No. If you are currently enrolled in Zelle® expect to continue using the service within the updated digital banking

Is Zelle® changing as part of the Digital Banking Upgrade?

No. Core Zelle® functionality is not changing as part of the Digital Banking Upgrade.

Will I need to visit a branch to set up External Transfers?

No. You will be able to add and manage eligible external accounts directly within digital banking, subject to verification and eligibility requirements.

FAQs | First National Bank Alaska

If logging in after the upgrade, will I need to enter my credentials if I normally log in with Face ID or memorized credentials on my device?

Yes, following the initial upgrade, you should expect to sign in with your User ID and password one time before re-enabling face ID or biometric login.
Will there be fraud mitigators in place for changes vs check orders?

Yes, there will be fraud mitigations in place.
How do I set up a seasonal mailing address?

To request a seasonal address on your account, please contact your local branch or our contact center for assistance.
If I am connecting my external account with First National, does the bank retain the information or is it encrypted?

External account information is encrypted in transit and at rest. Sensitive credentials are never displayed to bank employees. We can see what external accounts you have linked, and what transfers you make with that external account.
If I am restricted with using Zelle® , will the procedure of unrestricting Zelle® will remain the same for the contact center?

No, We are currently working on changing the availability of access to this system to allow for a more efficient process for releasing restricted Zelle® transactions.
If I request money through Zelle® and the other party sends more money than requested, will the Zelle® request still get processed?

Zelle® will allow someone to send any amount of funds regardless of the request amount.
Can you set a recurring split bill for Zelle®?

No, Split transactions are a one time transfer and not recurring.
Will my Zelle® contacts come over with the conversion?

Yes. Existing contacts will be available in the new platform.
Will I still be able to use Zelle® in online and mobile banking?

Yes. Zelle® will continue to be available through both online and mobile banking.
Will I need to re-enroll in Zelle®?

No. If you are currently enrolled in Zelle® expect to continue using the service within the updated digital banking
Is Zelle® changing as part of the Digital Banking Upgrade?

No. Core Zelle® functionality is not changing as part of the Digital Banking Upgrade.
Will I need to visit a branch to set up External Transfers?

No. You will be able to add and manage eligible external accounts directly within digital banking, subject to verification and eligibility requirements.

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