Digital Banking Upgrade

Now

• Know your login credentials.
• Verify and update your contact information.
• Review important information about your services:
  • ACH and wires
  • Dual Control

October 15

• Bill Pay will be unavailable from 5 p.m. Oct. 15 until 8 a.m. Oct. 19. Scheduled payments will process.

October 16-18

• ACH Fraud Prevention, Check Positive Pay, Lockbox, transfers, Remote Deposit and user administration functionality will be unavailable beginning at 8 p.m. Oct. 16. Recurring scheduled payments and transfers will process over the weekend. You may still log in to online banking to view balances and transactions.
• The mobile business app will not be available after 8 p.m. Oct. 16 and will no longer be used. On Oct. 19, download the new First National Bank Alaska app.
• ONEpay will not be available at 5 p.m. Oct. 16. Pre-scheduled ACH and wire transactions will process and be available Monday, Oct. 19.
• Quicken/QuickBooks customers: Complete a data file backup and a final transaction download before 8 p.m. Oct. 16 to ensure your records are up to date before the upgrade.

October 19 at 8 a.m.

• Online banking is live! Log in to verify your information and contact us if you need assistance.
• Mobile App: Delete the FNBizApp and download our new First National Bank Alaska mobile banking app from the App Store or Google Play to access your account. There may be a delay before the new app appears in the App Store and Google Play.
• Business Administrators: Review and verify all your employee entitlements as soon as possible after launch.
• Account Alerts: Review and enable Account Alerts in online banking. You must log in to the new First National Bank Alaska mobile app before you can enroll in push notifications.
• ACH and wires:
  • When you log in to online banking, enter your User ID and password (not your token code), complete the multifactor authentication prompt, register your token and enter your token code when prompted.
  • After logging in, review and verify your user entitlements and limits. Some entitlements and limits will be different in the new digital banking platform for ACH customers.
  • ACH and wires have changed significantly. Review all of the changes.
• Remote Deposit: Check your user entitlements. Users can now submit deposits for any account they can view in online banking.
• Check Positive Pay: The cut off time to decision checks is extended until 2 p.m. from Oct. 19 to Oct. 23. If you do not see Check Positive Pay under the Services menu, wait 20 minutes, then log out and log back in.
• Bill Pay: Double-check your payees, accounts, and upcoming payments after launch.
• Quicken/Quickbooks customers: Complete the deactivation/reactivation of your online banking connection.
• If you use Account Linking to sync your First National account data with a third-party service, it may take up to a week to reconnect. You might need to re-enter your credentials.
• Zelle®: Contact us if you would like to set up Zelle® for business.