Will my limits change after the upgrade?

ACH limits are no longer separated by SEC and therefore will result in a higher combined daily limit. Businesses should review company limits and user limits as soon as possible after conversion.

Will ACH and wire customers sign in differently after the upgrade?

Yes, customers who use a token to login will now need to enter their User ID, password first, then they will be prompted to enter their token. If you do not remember your password, click Forgot Password in the account login box.

Will my ACH and wire templates transfer?

All state tax templates will not migrate. The tax templates for 11206, 72005, 9405, 94105 and 9455 will migrate from ONEpay. If you use another tax template, save it so you can transfer it to the new digital banking platform.

How will the digital banking upgrade impact my ACH and wire transaction history?

ACH and wire transaction history will not migrate. After conversion, you can view new payment information history in the ACH and wires history pages. If you’d like to save your payment history, log in to ONEpay and download your data (up to one year). For additional information, reach out to your Treasury Management representative.

Do ACH and Wire pages appear after a token is assigned?

ACH and Wire pages appear after a token is assigned.

Can I initiate or approve ACH and wires in the mobile app?

Yes, you can initiate or approve ACH and wires in the mobile app.

Is there a fee to utilize ACH?

There is a fee for using ACH and Wire services. For additional fee information, reach out to your local branch or Treasury Management representative.

After the Digital Banking Upgrade will I still have access to make ACH and wire payments?

Yes, the ACH and wires system is built into online banking and is no longer a standalone system. Moving forward the bank will refer to this service by ACH and Wires instead of ONEpay.

What if I have trouble logging in after the upgrade?

Our team of experts will be standing by to assist you with this change. Feel free to contact your local branch, our contact center, or your treasury management representative for any questions or concerns. Resources will be available to customers on the Digital Banking Upgrade Landing page (FNBAlaska.com/Digital) including, How To guides, instruc tional videos and FAQs.

How will the bank communicate updates about the upgrade?

The external Digital Banking Upgrade landing page (FNBAlaska.com/digital) is the customer go-to resource for updates and information about the upgrade. Customer training webinars, in-branch demos and self-help resources will also become available. For specific questions related to teh upgrade, feel free to reach out to your local branch or our contact center.

Will the look and layout of digital banking change?

Yes, the new platform will introduce a refreshed design intended to improve navigation and the overall user experience.

Am I able to customize my preferences on what features will be available?

You can personalize items such as account nicknames, some aspects of the dashboard layout and preferences, but core features cannot be hidden or removed individually.

FAQs | First National Bank Alaska

Will my limits change after the upgrade?

ACH limits are no longer separated by SEC and therefore will result in a higher combined daily limit. Businesses should review company limits and user limits as soon as possible after conversion.
Will ACH and wire customers sign in differently after the upgrade?

Yes, customers who use a token to login will now need to enter their User ID, password first, then they will be prompted to enter their token. If you do not remember your password, click Forgot Password in the account login box.
Will my ACH and wire templates transfer?

All state tax templates will not migrate. The tax templates for 11206, 72005, 9405, 94105 and 9455 will migrate from ONEpay. If you use another tax template, save it so you can transfer it to the new digital banking platform.
How will the digital banking upgrade impact my ACH and wire transaction history?

ACH and wire transaction history will not migrate. After conversion, you can view new payment information history in the ACH and wires history pages. If you’d like to save your payment history, log in to ONEpay and download your data (up to one year). For additional information, reach out to your Treasury Management representative.
Do ACH and Wire pages appear after a token is assigned?

ACH and Wire pages appear after a token is assigned.
Can I initiate or approve ACH and wires in the mobile app?

Yes, you can initiate or approve ACH and wires in the mobile app.
Is there a fee to utilize ACH?

There is a fee for using ACH and Wire services. For additional fee information, reach out to your local branch or Treasury Management representative.
After the Digital Banking Upgrade will I still have access to make ACH and wire payments?

Yes, the ACH and wires system is built into online banking and is no longer a standalone system. Moving forward the bank will refer to this service by ACH and Wires instead of ONEpay.
What if I have trouble logging in after the upgrade?

Our team of experts will be standing by to assist you with this change. Feel free to contact your local branch, our contact center, or your treasury management representative for any questions or concerns. Resources will be available to customers on the Digital Banking Upgrade Landing page (FNBAlaska.com/Digital) including, How To guides, instruc tional videos and FAQs.
How will the bank communicate updates about the upgrade?

The external Digital Banking Upgrade landing page (FNBAlaska.com/digital) is the customer go-to resource for updates and information about the upgrade. Customer training webinars, in-branch demos and self-help resources will also become available. For specific questions related to teh upgrade, feel free to reach out to your local branch or our contact center.
Will the look and layout of digital banking change?

Yes, the new platform will introduce a refreshed design intended to improve navigation and the overall user experience.
Am I able to customize my preferences on what features will be available?

You can personalize items such as account nicknames, some aspects of the dashboard layout and preferences, but core features cannot be hidden or removed individually.

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