Can I still transfer funds between my own First National accounts?

Yes. You will continue to have the ability to transfer between your eligible First National accounts.

Will External Transfers be available in both online and mobile banking?

Yes. External Transfers will be available through both online and mobile banking.

Are there times when I am unable to make transfers?

You cannot transfer funds between your accounts or to other First National accounts daily from 9 p.m. to 11:59 p.m.(AKT). You have the option to schedule transfers outside of that time window.

Can I use transfers to pay off my First National personal loans?

While you are able to transfer funds to your loan, we recommend you contact your local branch our our contact center to obtain accurate payoff information for your loan.

What do I need to know about Pre-upgrade transfers?

Pre-upgrade transfers cannot be edited; delete and recreate them if changes are needed.

What do I need to know about Single lump-sum book transfers?

Single lump-sum book transfers are supported.

If I don’t want to verify my account instantly, I can manually verify my account in 1 to 3 days with small deposits posted to the account. Will that work for customers who don’t have online credentials or who don’t want to enter them?

Yes. If you choose not to verify your external account instantly, you can complete the verification later using the small deposit (micro-deposit) process. The deposits typically appear within 1-3 business days, after which you can return to Digital Banking to finish verification.

How will external transfers work?

You can link eligible external accounts, verify ownership and initiate transfers between First National and other financial institutions. Transfer limits and processing times will apply.

Will customers have the option to transfer funds to a different institution (not Zelle) with the new digital platform?

Yes, customers will be able to link external accounts and transfer funds between First National and other financial institutions through the external transfer functionality.

With the digital banking upgrade will I be able to add a memo when I make an internal transfer? I think Zelle® might currently have the option but I don’t see that option or field when I make an in-house online transfer.

Yes, you can add a description.

Is there a set time a transfer will be in pending status before it gets processed?

Internal transfers take place immediately, if submitted prior to 9 p.m. (AKT). External transfers processing times vary based on the transfer type, destination institution, and cut-off times.

With all of the transfers- if it is a joint account, can either user/owner see or change/delete scheduled transfers?

No - Transfers are only visible to the user that initiated the set up.

FAQs | First National Bank Alaska

Can I still transfer funds between my own First National accounts?

Yes. You will continue to have the ability to transfer between your eligible First National accounts.
Will External Transfers be available in both online and mobile banking?

Yes. External Transfers will be available through both online and mobile banking.
Are there times when I am unable to make transfers?

You cannot transfer funds between your accounts or to other First National accounts daily from 9 p.m. to 11:59 p.m.(AKT). You have the option to schedule transfers outside of that time window.
Can I use transfers to pay off my First National personal loans?

While you are able to transfer funds to your loan, we recommend you contact your local branch our our contact center to obtain accurate payoff information for your loan.
What do I need to know about Pre-upgrade transfers?

Pre-upgrade transfers cannot be edited; delete and recreate them if changes are needed.
What do I need to know about Single lump-sum book transfers?

Single lump-sum book transfers are supported.
If I don’t want to verify my account instantly, I can manually verify my account in 1 to 3 days with small deposits posted to the account. Will that work for customers who don’t have online credentials or who don’t want to enter them?

Yes. If you choose not to verify your external account instantly, you can complete the verification later using the small deposit (micro-deposit) process. The deposits typically appear within 1-3 business days, after which you can return to Digital Banking to finish verification.
How will external transfers work?

You can link eligible external accounts, verify ownership and initiate transfers between First National and other financial institutions. Transfer limits and processing times will apply.
Will customers have the option to transfer funds to a different institution (not Zelle) with the new digital platform?

Yes, customers will be able to link external accounts and transfer funds between First National and other financial institutions through the external transfer functionality.
With the digital banking upgrade will I be able to add a memo when I make an internal transfer? I think Zelle® might currently have the option but I don’t see that option or field when I make an in-house online transfer.

Yes, you can add a description.
Is there a set time a transfer will be in pending status before it gets processed?

Internal transfers take place immediately, if submitted prior to 9 p.m. (AKT). External transfers processing times vary based on the transfer type, destination institution, and cut-off times.
With all of the transfers- if it is a joint account, can either user/owner see or change/delete scheduled transfers?

No – Transfers are only visible to the user that initiated the set up.

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