Can I search for the transfer using the confirmation number?

No, the new platform does not provide a confirmation number search. You'll search by account, amount, date or transfer history.

Will I be able to see when a transfer was originally created?

Existing recurring transfers will migrate. All transfer activity and details can be viewed under the Transfer Activity screen.

When transferring to a loan, can I make an additional payment to Principal/Interest/Escrow?

Yes. Click on Transfers > First National Transfers > Make a Transfer. Under Payment Options, you will have the option to select Payment Due (this option will show the payment amount next to it), Principal-Only Payment, Interest-only payment, and Escrow-Only Payment (this option will only appear on real estate loans).

How do I cancel my Auto-Pay?

Review the Transfer Activity page, select the transfer you would like to cancel to show more details and click Cancel Transfer.

How do I set up Auto-Pay?

Click on Transfers > First National Transfers > Make a Transfer. Under Schedule, select Recurring. Secondary options include Frequency or payments, Start Date and Duration.

When is the cutoff each day for transfers to go through as same day transactions?

Transfers submitted after 9 p.m. (AKT) will be processed by the core banking system on the next business day. The current system processes transfers the same day, regardless of the submission time.

Is there a character limitation when entering the nickname for an unlinked account?

Yes, unlinked account nicknames have a 30 character limit. You should use a concise nickname.

What do I need to know about multi-account transaction downloads that are not available at launch?

Multi-account transaction downloads are not available at launch.

Can I place a stop payment if I don’t have the amount or the check date?

To place a stop payment you will need to know the check number and amount, additional information such as payee and check date are required fields but if the information is unknown you can enter blank and the current date. Additional instructions are found on the stop payment screen.

Will there be online account enrollment?

No, you will continue to establish banking relationships through existing First National account-opening processes. The new platform provides digital banking access but is not currently being implemented as a full online account-opening platform.

FAQs | First National Bank Alaska

Can I search for the transfer using the confirmation number?

No, the new platform does not provide a confirmation number search. You’ll search by account, amount, date or transfer history.
Will I be able to see when a transfer was originally created?

Existing recurring transfers will migrate. All transfer activity and details can be viewed under the Transfer Activity screen.
When transferring to a loan, can I make an additional payment to Principal/Interest/Escrow?

Yes. Click on Transfers > First National Transfers > Make a Transfer. Under Payment Options, you will have the option to select Payment Due (this option will show the payment amount next to it), Principal-Only Payment, Interest-only payment, and Escrow-Only Payment (this option will only appear on real estate loans).
How do I cancel my Auto-Pay?

Review the Transfer Activity page, select the transfer you would like to cancel to show more details and click Cancel Transfer.
How do I set up Auto-Pay?

Click on Transfers > First National Transfers > Make a Transfer. Under Schedule, select Recurring. Secondary options include Frequency or payments, Start Date and Duration.
When is the cutoff each day for transfers to go through as same day transactions?

Transfers submitted after 9 p.m. (AKT) will be processed by the core banking system on the next business day. The current system processes transfers the same day, regardless of the submission time.
Is there a character limitation when entering the nickname for an unlinked account?

Yes, unlinked account nicknames have a 30 character limit. You should use a concise nickname.
What do I need to know about multi-account transaction downloads that are not available at launch?

Multi-account transaction downloads are not available at launch.
Can I place a stop payment if I don’t have the amount or the check date?

To place a stop payment you will need to know the check number and amount, additional information such as payee and check date are required fields but if the information is unknown you can enter blank and the current date. Additional instructions are found on the stop payment screen.
Will biometrics be an option to login?

Yes.
Can users upload signed bank PDF forms through the new platform?

Not through Digital Banking.
Will there be online account enrollment?

No, you will continue to establish banking relationships through existing First National account-opening processes. The new platform provides digital banking access but is not currently being implemented as a full online account-opening platform.

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