How will secure forms be used?

You can use Secure Forms to change an address, request paper statements, request an account closure, and to submit a travel notification.

Using the single login between business and personal, (same username / ID and password), how will the system know which is being logged into?

User IDs must be unique. Based on the User ID being used at login, the appropriate authorized accounts and features will be displayed.

Will there be easy to find links to access their Escrow and Cenlar accounts? Before sign on or after?

Yes. You will continue accessing the Escrow and Cenlar portals through links available on First National's website, just as they do today.

How will the Escrow and Cenlar portals work or be displayed?

You will continue accessing the Escrow and Cenlar portals from the drop-down menu on First National's website. There is no change to how these services are accessed.

Will there be real-time chat?

No, Real-time chat is not currently part of the new platform.

If I deposited a check in a branch, when will my balance update?

You will see changes in your balance immediately.

Can a stop payment be deleted if placed in error or need a re-do?

You may be able to cancel or modify a stop payment request depending on its status and whether it has already been processed. If a stop payment was submitted in error, you should contact the contact center or visit a branch as soon as possible for assistance.

If I create a stop payment request and canceled the same day, will the fee still get charged?

Yes, a fee is charged at the time the stop payment is placed.

Are there any browser restrictions for website log in?

The platform supports current versions of major browsers such as Microsoft edge, Google Chrome, Mozilla Firefox and Safari. You should use supported, up-to-date browsers for the best experience.

Can I login as Business and Consumer at the same time?

Yes, if you have two separate login credentials you can log in on separate browsers or devices. If you would like to see your business and personal accounts under one login, please contact our Treasury Management team or your local branch for assistance. [MB1]Updated answer

If I am in the blocked country, would I need to wait to come back to the U.S. in order to login?

You should notify the bank before traveling whenever possible. Travel notifications do not override sanctions or countries where transactions are prohibited. Access from blocked countries may still be declined regardless of travel notice.

FAQs | First National Bank Alaska

How will secure forms be used?

You can use Secure Forms to change an address, request paper statements, request an account closure, and to submit a travel notification.
Using the single login between business and personal, (same username / ID and password), how will the system know which is being logged into?

User IDs must be unique. Based on the User ID being used at login, the appropriate authorized accounts and features will be displayed.
Will there be easy to find links to access their Escrow and Cenlar accounts? Before sign on or after?

Yes. You will continue accessing the Escrow and Cenlar portals through links available on First National’s website, just as they do today.
How will the Escrow and Cenlar portals work or be displayed?

You will continue accessing the Escrow and Cenlar portals from the drop-down menu on First National’s website. There is no change to how these services are accessed.
Will there be real-time chat?

No, Real-time chat is not currently part of the new platform.
If I deposited a check in a branch, when will my balance update?

You will see changes in your balance immediately.
Can a stop payment be deleted if placed in error or need a re-do?

You may be able to cancel or modify a stop payment request depending on its status and whether it has already been processed. If a stop payment was submitted in error, you should contact the contact center or visit a branch as soon as possible for assistance.
If I create a stop payment request and canceled the same day, will the fee still get charged?

Yes, a fee is charged at the time the stop payment is placed.
Are there any browser restrictions for website log in?

The platform supports current versions of major browsers such as Microsoft edge, Google Chrome, Mozilla Firefox and Safari. You should use supported, up-to-date browsers for the best experience.
Can I login as Business and Consumer at the same time?

Yes, if you have two separate login credentials you can log in on separate browsers or devices. If you would like to see your business and personal accounts under one login, please contact our Treasury Management team or your local branch for assistance.

[MB1]Updated answer
If I am in the blocked country, would I need to wait to come back to the U.S. in order to login?

You should notify the bank before traveling whenever possible. Travel notifications do not override sanctions or countries where transactions are prohibited. Access from blocked countries may still be declined regardless of travel notice.
Will Account Alerts be available online and in the mobile app?

Yes.

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