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Will existing alerts carry over?
Yes.
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Are Alerts changing?
The interface and design are changing. Existing notification functionality will remain unchanged.
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Can I manage biometric login settings in digital banking?
Yes. You can manage biometric login settings within digital banking, but biometric enrollment must be completed through the mobile banking app.
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What is text banking?
Text Banking is a service that allows you to access certain banking services via text messaging.
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Where can I access tax documents?
You can access tax documents by clicking your name in the top-right navigation, then profile, then Tax Documents.
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Can I change my User ID in the Digital Banking Upgrade?
Yes. You will be able to change your User ID within digital banking, by clicking User ID under Profile.
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How do I access profile and settings in the Digital Banking Upgrade?
You will access your profile and settings by clicking your name in the top-right navigation.
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Will I need to learn a new navigation structure?
Yes. You should expect updated menus, layouts and navigation in online banking.
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Are core banking systems changing?
No. This upgrade focuses on the digital banking experience. Core banking systems and many existing banking services will remain in place.
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Will online banking look different after the upgrade?
Yes. You will experience an updated and modern online banking interface, navigation and layout.
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Will I need to re-enroll in online banking?
Most customers will transition to the new platform using their existing credentials and enrollment information. Additional communication and guidance will be provided if you need to take action to log in before launch.
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Can I have a check order sent to an address that is not on the account?
You cannot have checks mailed to a different address, nor can you change the address that prints on the checks.
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