Can I change my address when ordering checks?

No, the check address is prefilled from the Bank’s records. If you need to update your address, you will need to use our secure change of address form and submit a request for change prior to ordering checks.

Can I use special characters in my User ID?

Yes, User IDs can contain special characters.

Is there a restriction on how many times I can change my User ID?

No, there is not a standard lifetime limit built into the system.

Will I have the ability to view my credit card in Online Banking?

At this time, you are not able to view your credit cards in the online banking platform.

Will business and personal customers use the same online banking platform?

All customers will use the Digital Banking Upgrade platform, although available features and functionality may vary based on customer type and entitlements.

Does My Finances allow me to transfer money between financial institutions?

No. My Finances is designed for financial management and account aggregation. External money movement is handled separately through External Transfers and other transfer services.

Can I connect accounts from other financial institutions?

Yes. You can connect eligible external financial accounts within My Finances.

Where do I access My Finances?

You can access My Finances by clicking My Finances in the top menu bar.

Is My Finances a new feature?

Yes. My Finances is a new feature being introduced as part of the Digital Banking Upgrade.

My Finances is a new personal financial management feature that allows customers to view and manage financial information within digital banking.

Regarding adding external accounts to the budget in My Finances. Would there be an approval request from the external bank to the customer asking them if it is ok to give access/information to First National?

When using the My Finances tool the user is asked to enter credentials for the other institution. This action is the authority to add the account and verify the user. There is no additional approval that occurs at the time of adding an external account to the program.

Will I receive an approval request from my other financial institution when adding an external account?

When using the My Finances tool you are asked to enter credentials for your other financial institution. This action is the authority to add the account and verify the user. Alternatively, you may also elect to receive trial deposits for verification of an account.

FAQs | First National Bank Alaska

Can I change my address when ordering checks?

No, the check address is prefilled from the Bank’s records. If you need to update your address, you will need to use our secure change of address form and submit a request for change prior to ordering checks.
Can I use special characters in my User ID?

Yes, User IDs can contain special characters.
Is there a restriction on how many times I can change my User ID?

No, there is not a standard lifetime limit built into the system.
Will I have the ability to view my credit card in Online Banking?

At this time, you are not able to view your credit cards in the online banking platform.
Will business and personal customers use the same online banking platform?

All customers will use the Digital Banking Upgrade platform, although available features and functionality may vary based on customer type and entitlements.
Does My Finances allow me to transfer money between financial institutions?

No. My Finances is designed for financial management and account aggregation. External money movement is handled separately through External Transfers and other transfer services.
Can I connect accounts from other financial institutions?

Yes. You can connect eligible external financial accounts within My Finances.
Where do I access My Finances?

You can access My Finances by clicking My Finances in the top menu bar.
Is My Finances a new feature?

Yes. My Finances is a new feature being introduced as part of the Digital Banking Upgrade.
What is My Finances?

My Finances is a new personal financial management feature that allows customers to view and manage financial information within digital banking.
Regarding adding external accounts to the budget in My Finances. Would there be an approval request from the external bank to the customer asking them if it is ok to give access/information to First National?

When using the My Finances tool the user is asked to enter credentials for the other institution. This action is the authority to add the account and verify the user. There is no additional approval that occurs at the time of adding an external account to the program.
Will I receive an approval request from my other financial institution when adding an external account?

When using the My Finances tool you are asked to enter credentials for your other financial institution. This action is the authority to add the account and verify the user. Alternatively, you may also elect to receive trial deposits for verification of an account.

Found 407 Results
Page 15 of 34