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How often is account information updated in My Finances?
Held-away account information is updated in real-time. Online Banking account information is updated in My Finances on a nightly basis.
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Is there a fee to use My Finances?
My Finances is currently available free-of-charge to all customers/members.
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Will Mobile Deposit look different after the upgrade?
Yes. Mobile Deposit will have an updated appearance and interface within the new mobile banking app.
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Will I need to re-enroll in Mobile Deposit?
No. You currently using Mobile Deposit are expected to continue using the service within the updated mobile banking app.
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Will I still be able to deposit checks using the mobile app?
Yes. You will continue to use Mobile Deposit within the mobile banking app to deposit eligible checks.
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Is Mobile Deposit changing as part of the Digital Banking Upgrade?
No. Core Mobile Deposit functionality and processes are not changing as part of the Digital Banking Upgrade.
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Will teen cards be able to be added to the digital wallet?
No, this is a feature that has been disabled for this account type.
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Will my passwords change?
You can continue to use your existing password.
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Will my usernames change?
With limited exceptions, customers can continue to use their existing username.
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Will the mobile and desktop experiences be similar?
Yes. The upgraded platform is designed to provide a consistent experience across desktop, mobile, and tablet devices.
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Will I need to download a new mobile banking app?
We will consolidate all bank customers to one app. Business customers will need to download the new app. Personal banking customers will need to upgrade to the latest version of the app.
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Will I need to re-enroll in Face and Touch ID (biometric login)?
Yes, you will need to re-enroll in Face and Touch ID.
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