FAQs

  • Why does my profile show as “Incomplete”?

    If your profile is incomplete, select the profile progress bar to view the remaining account types. Add any applicable accounts or select “I don’t have one” for those that don’t apply to complete your profile.

  • Can I track alternatives, insurance, etc. in My Finances?

    If the Financial Institution has online client access and we support the data source, the accounts can be tracked by My Finances. Please note: very few (if any) alternative assets, such as Private Equity/Hedge Funds, have online access portals and cannot be included.

  • Can I reclassify my accounts tracked in My Finances?

    You can reclassify your external accounts, however, internal account classifications come directly from the Bank and are unable to be modified in My Finances. You still have the option, however, to nickname the accounts online. These nicknames will feed into My Finances.

  • Why are my Bank assets not immediately showing?

    Internal Bank accounts may take up to two business days to populate and appear in My Finances.

  • How do I add internal bank accounts?

    After accepting the My Finances Terms & Conditions, enter your online banking credentials. Accounts to which your Online Banking User ID has access will be displayed in My Finances. Bank accounts may take up to two business days to populate and appear in My Finances.

  • What external accounts can I add to My Finances?

    My Finances lets you securely add and manage accounts from over 18,000 financial institutions, along with eligible offline assets.

  • Is My Finances secure?

    Yes, My Finances uses industry standard security measures and encryption to help protect your personal information from unauthorized access and disclosures.

  • How do I enroll in My Finances?

    If you have a registered Online Banking User ID, select the My Finances link and accept the Terms and conditions to enroll. Enrollment is completed automatically once the terms are accepted.

  • How often is account information updated in My Finances?

    External account information is updated at each login. First National Bank Alaska Online Banking account information is updated in My Finances on a nightly basis.

  • Is there a fee to use My Finances?

    My Finances is available at no charge to all customers/members.

  • Will Mobile Deposit look different after the upgrade?

    Yes. Mobile Deposit will have an updated appearance and interface within the new mobile banking app.

  • Will I need to re-enroll in Mobile Deposit?

    No. You currently using Mobile Deposit are expected to continue using the service within the updated mobile banking app.

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