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Will I still be able to deposit checks using the mobile app?
Yes. You will continue to use Mobile Deposit within the mobile banking app to deposit eligible checks.
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Is Mobile Deposit changing as part of the Digital Banking Upgrade?
No. Core Mobile Deposit functionality and processes are not changing as part of the Digital Banking Upgrade.
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Will teen cards be able to be added to the digital wallet?
No, this is a feature that has been disabled for this account type.
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Will my passwords change?
You can continue to use your existing password.
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Will my usernames change?
With limited exceptions, customers can continue to use their existing username.
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Will the mobile and desktop experiences be similar?
Yes. The upgraded platform is designed to provide a consistent experience across desktop, mobile and tablet devices.
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Will I need to re-enroll in Face and Touch ID (biometric login)?
Yes, you will need to re-enroll in Face and Touch ID.
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Will business and personal customers use the same mobile banking app?
Yes. Customers will use the consumer mobile banking app moving forward, although available features and functionality may vary based on customer type and entitlements.
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Will the upgrade affect how I access digital banking on my phone or tablet?
The upgraded platform is optimized for mobile devices and tablets to provide a better experience.
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Will mobile banking look different after the upgrade?
Yes. You will experience updated mobile banking interfaces, navigation and layouts.
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Will I need to install a new mobile banking app?
Personal Banking customers will need to update their current app (FNBApp). They do not need to download a new app.
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How do I access my Loan?
Open Account Summary and select your loan account to view its details. Some loan information is also available on the Make a Transfer and Transfer Activity pages.
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