FAQs

Yes. Customers will use the consumer mobile banking app moving forward, although available features and functionality may vary based on customer type and entitlements.

The upgraded platform is optimized for mobile devices and tablets to provide a better experience.

Yes. You will experience updated mobile banking interfaces, navigation and layouts.

Personal Banking customers will need to update their current app (FNBApp). They do not need to download a new app.

Accounts > Account Summary. Some loan information can also be found on the Make a Transfer page.

The following loan-specific notices can be accessed by clicking Account > e-Statements and Notices:

*LOAN BILLING STATEMENT, * LOAN BILLING NOTICE, * LOAN PAYMENT CHANGE NOTICE, * LOAN RECEIPT NOTICE, * LOAN PAST DUE NOTICE, * LOAN MATURITY NOTICE
The following loan-specific tax document can be accessed by Profile > Tax Documents: * TAX FORM 1098

Rate was changed; Loan advance was posted; Loan account billing statement has been generated; Maximum credit limit was exceeded; Credit limit was changed; Loan is past due; Loan Payment Due within Forecast Days; Payment amount was changed; Payment was posted to a loan; Scheduled loan payment is due.

Yes, and they can be found at the bottom of the Transfer Activity page.

This can be accomplished via a secure form. Settings > Secure Forms > Change of Address form.

At this time, you are not able to view your Cenlar loans in the online banking platform.

Statements are viewable online regardless of delivery method.

Yes, previously generated electronic statements remain available for the retention period, even if you later change to paper delivery. You will have access to the previous 24 months.