What loan documents are available in online banking, and how do I access them?

The following loan-specific notices can be accessed by clicking Accounts > e-Statements and Notices: Loan Billing Statement Loan Billing Notice Loan Payment Change Notice Loan Receipt Notice Loan Past Due Notice Loan Maturity Notice You can also view your Tax Form 1098 in Profile > Tax Documents.

What Account Alerts are available for loans?

The following notifications are available in online banking: Rate was changed Loan advance was posted Loan account billing statement has been generated Maximum credit limit was exceeded Credit limit was changed Loan is past due Loan Payment Due within Forecast Days Payment amount was changed Payment was posted to a loan Scheduled loan payment is due

Will the existing auto-pay on my loan carry over?

Yes. Existing automatic payments can be found at the bottom of the Transfer Activity page.

How do I update the mailing address on my loan?

You can update your address in online banking by going to Settings > Secure Forms and completing the Change of Address form.

If I have a First National mortgage loan, will I be able to view it with Online Banking?

At this time, you are not able to view your First National mortgage loans in online banking.

What do I need to know about Statements. Are they viewable online regardless of delivery method?

Statements are viewable online regardless of delivery method.

If I am signing up for paper statements, will I be able to see the past statements after the new system rolls out?

Yes, previously generated electronic statements remain available for the retention period, even if you later change to paper delivery. You will have access to the previous 24 months.

Is there an option to block viewing if I am not enrolled in e-Statements?

No, the visibility of statements is a standard setting within the new online banking platform and cannot be turned off.

Will monthly statements prior to the upgrade be available on the new platform?

Yes, you will have access to view historical statements within the online banking platform regardless of whether you are registered for electronic statement delivery.

Will I have the ability to print multiple statements at one time or will I have to do it one at a time?

Statements are opened and downloaded individually, bulk downloading is not available to retail customers.

For e-Statements, if I don’t have an email address on my profile, can I enroll in online banking let alone e-Statements?

You need a valid email address to enroll in digital banking and to receive statement notifications.

Will the secondary account holder be able to sign up for e-Statement?

Yes, provided the secondary owner is enrolled in digital banking and has appropriate ownership access rights.

FAQs | First National Bank Alaska

What loan documents are available in online banking, and how do I access them?
The following loan-specific notices can be accessed by clicking Accounts > e-Statements and Notices:
- Loan Billing Statement
- Loan Billing Notice
- Loan Payment Change Notice
- Loan Receipt Notice
- Loan Past Due Notice
- Loan Maturity Notice
You can also view your Tax Form 1098 in Profile > Tax Documents.
What Account Alerts are available for loans?
The following notifications are available in online banking:
- Rate was changed
- Loan advance was posted
- Loan account billing statement has been generated
- Maximum credit limit was exceeded
- Credit limit was changed
- Loan is past due
- Loan Payment Due within Forecast Days
- Payment amount was changed
- Payment was posted to a loan
- Scheduled loan payment is due
Will the existing auto-pay on my loan carry over?

Yes. Existing automatic payments can be found at the bottom of the Transfer Activity page.
How do I update the mailing address on my loan?

You can update your address in online banking by going to Settings > Secure Forms and completing the Change of Address form.
If I have a First National mortgage loan, will I be able to view it with Online Banking?

At this time, you are not able to view your First National mortgage loans in online banking.
What do I need to know about Statements. Are they viewable online regardless of delivery method?

Statements are viewable online regardless of delivery method.
If I am signing up for paper statements, will I be able to see the past statements after the new system rolls out?

Yes, previously generated electronic statements remain available for the retention period, even if you later change to paper delivery. You will have access to the previous 24 months.
Is there an option to block viewing if I am not enrolled in e-Statements?

No, the visibility of statements is a standard setting within the new online banking platform and cannot be turned off.
Will monthly statements prior to the upgrade be available on the new platform?

Yes, you will have access to view historical statements within the online banking platform regardless of whether you are registered for electronic statement delivery.
Will I have the ability to print multiple statements at one time or will I have to do it one at a time?

Statements are opened and downloaded individually, bulk downloading is not available to retail customers.
For e-Statements, if I don’t have an email address on my profile, can I enroll in online banking let alone e-Statements?

You need a valid email address to enroll in digital banking and to receive statement notifications.
Will the secondary account holder be able to sign up for e-Statement?

Yes, provided the secondary owner is enrolled in digital banking and has appropriate ownership access rights.

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