Will e-Statements and Notices be available in mobile banking?

Yes. e-Statements and Notices will continue to be available through both online and mobile banking.

Will I need to re-enroll in e-Statements?

No, customers currently enrolled in e-Statements and Notices will remain enrolled.

How will I access my e-Statements and Notices after the upgrade?

E-Statements and Notices will be located under the Accounts > e-Statements and Notices.

Will I still be able to access historical statements and notices?

Yes. You will continue to have access to historical statements and notices in online banking.

Is the e-Statements and Notices system changing as part of the Digital Banking Upgrade?

No. Core e-Statements and Notices functionality will remain largely unchanged as part of the Digital Banking Upgrade.

If I want to change my statement preferences to paper and unable to visit a branch, how can I change it?

If you're unable to visit a branch, you can request to switch from e-Statements to paper statements by submitting a Secure Form through Digital Banking. Your request will be securely sent to the bank for processing.

If I close an account can I still view the e-Statement online?

If a customer closes their account(s), they will lose access. If the account closes on their own (loan is paid off), there will be a 60-day grace period until the account is closed.

Are any new debit card control features being added?

No. Existing debit card control features will remain largely unchanged as part of the Digital Banking Upgrade.

Where do I access debit card controls?

You will access debit card controls by clicking Cards in digital banking.

What is changing with debit card controls?

Debit card controls will now be available through both online and mobile banking.

What time zone does the travel plans refer to?

Travel notifications use the customer's local destination dates rather than a fixed system time zone.

FAQs | First National Bank Alaska

Will e-Statements and Notices be available in mobile banking?

Yes. e-Statements and Notices will continue to be available through both online and mobile banking.
Will I need to re-enroll in e-Statements?

No, customers currently enrolled in e-Statements and Notices will remain enrolled.
How will I access my e-Statements and Notices after the upgrade?

E-Statements and Notices will be located under the Accounts > e-Statements and Notices.
Will I still be able to access historical statements and notices?

Yes. You will continue to have access to historical statements and notices in online banking.
Is the e-Statements and Notices system changing as part of the Digital Banking Upgrade?

No. Core e-Statements and Notices functionality will remain largely unchanged as part of the Digital Banking Upgrade.
If I want to change my statement preferences to paper and unable to visit a branch, how can I change it?

If you’re unable to visit a branch, you can request to switch from e-Statements to paper statements by submitting a Secure Form through Digital Banking. Your request will be securely sent to the bank for processing.
If I close an account can I still view the e-Statement online?

If a customer closes their account(s), they will lose access. If the account closes on their own (loan is paid off), there will be a 60-day grace period until the account is closed.
Are any new debit card control features being added?

No. Existing debit card control features will remain largely unchanged as part of the Digital Banking Upgrade.
Where do I access debit card controls?

You will access debit card controls by clicking Cards in digital banking.
What is changing with debit card controls?

Debit card controls will now be available through both online and mobile banking.
What time zone does the travel plans refer to?

Travel notifications use the customer’s local destination dates rather than a fixed system time zone.
Am I able to provision a replacement debit card into my digital wallet immediately after card replacement is ordered, before the physical card is received?

Not at this time.

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