When connecting an account for an external transfers, do I have to enter my log in credentials?

No. Entering your credentials for eligible financial institutions allows for instant verification however, an alternate option is available to receive micro deposits over the course of 1-3 days for verification.

Is the balance reflected in my account updated immediately when a transaction occurs?

Account balances and transaction activity are updated based on the processing type. Some transactions, such as transfers, may appear immmediately, while deposits, check holds, and other processing acitivites may require additional time before the available balance is updated. You should refer to funds availablity disclsoures and hold notifications for specific timing.

Can a stop payment be changed once placed?

If a stop payment was placed with incorrect information, please contact your local branch or our contact center for assistance with updating the information.

Can I make an immediate transfer between my accounts?

Yes. Immediate transfers are supported for transfers between your accounts however, you cannot perform an immediate transfer of funds between your accounts or to other First National accounts daily from 9 p.m. to 11:59 p.m. (AKT). Transfers initiated during these times will process next business day.

What are Secure Forms?

You can use Secure Forms to change an address, request paper statements, request an account closure, and to submit a travel notification while logged in to your online banking.

Can I add a description when initiating a transfer?

Yes, you can add a description when initiating a transfer to help you with identifying the reason.

How do I cancel a transfer?

Review the Transfer Activity page, select the transfer you would like to cancel to show more details and click Cancel Transfer.

Are e-Statements and Notices viewable online regardless of delivery method?

Yes, e-Statements and Notices are viewable online regardless of delivery method.

Will you have a live chat feature within your online banking?

Live chat is not currently part of the new platform.

Can I create the same User ID for both my business and personal logins?

No. Personal and business Digital Banking require separate User IDs. The same User ID cannot be used for both account types. If you are interested in combining your business and personal log ins, please contact your local branch or Treasury Management Representative for assistance.

Will biometrics be an option when using the mobile app?

Yes. Based on the permissions you set on your device use of biometric log in through the app is authorized.

Will I be able to see my Escrow information online?

Escrow information can be viewed under the Account-Other Accounts menu. This is view only access . If you wish to take action on your Escrow please access the Escrow portal through FNBAlaska.com

FAQs | First National Bank Alaska

When connecting an account for an external transfers, do I have to enter my log in credentials?

No. Entering your credentials for eligible financial institutions allows for instant verification however, an alternate option is available to receive micro deposits over the course of 1-3 days for verification.
Is the balance reflected in my account updated immediately when a transaction occurs?

Account balances and transaction activity are updated based on the processing type. Some transactions, such as transfers, may appear immmediately, while deposits, check holds, and other processing acitivites may require additional time before the available balance is updated. You should refer to funds availablity disclsoures and hold notifications for specific timing.
Can a stop payment be changed once placed?

If a stop payment was placed with incorrect information, please contact your local branch or our contact center for assistance with updating the information.
Can I make an immediate transfer between my accounts?

Yes. Immediate transfers are supported for transfers between your accounts however, you cannot perform an immediate transfer of funds between your accounts or to other First National accounts daily from 9 p.m. to 11:59 p.m. (AKT). Transfers initiated during these times will process next business day.
What are Secure Forms?

You can use Secure Forms to change an address, request paper statements, request an account closure, and to submit a travel notification while logged in to your online banking.
Can I add a description when initiating a transfer?

Yes, you can add a description when initiating a transfer to help you with identifying the reason.
How do I cancel a transfer?

Review the Transfer Activity page, select the transfer you would like to cancel to show more details and click Cancel Transfer.
Are e-Statements and Notices viewable online regardless of delivery method?

Yes, e-Statements and Notices are viewable online regardless of delivery method.
Will you have a live chat feature within your online banking?

Live chat is not currently part of the new platform.
Can I create the same User ID for both my business and personal logins?

No. Personal and business Digital Banking require separate User IDs. The same User ID cannot be used for both account types. If you are interested in combining your business and personal log ins, please contact your local branch or Treasury Management Representative for assistance.
Will biometrics be an option when using the mobile app?

Yes. Based on the permissions you set on your device use of biometric log in through the app is authorized.
Will I be able to see my Escrow information online?

Escrow information can be viewed under the Account-Other Accounts menu. This is view only access . If you wish to take action on your Escrow please access the Escrow portal through FNBAlaska.com

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