Will my transaction history transfer?

Merchant Deposit transaction history will not migrate.

What do I need to know about Pending Merchant Capture batches?

Pending Merchant Capture batches will not migrate.

Will my limits change after the upgrade?

Delete a user's limit to inherit the business limit.

Can Users deposit into accounts without online viewing access?

Users can deposit into accounts without online viewing access.

Will my limits change after the upgrade?

Business Administrators and Users should review deposit limits after go-live. User limits cannot exceed business limits. Business Administrators can change individual user limits. The new platform uses one daily limit and a limit of 'zero' now means 'zero' rather than unlimited.

Why do I see additional accounts available when making a remote deposit?

The new digital banking platform uses user permissions to determine which accounts are available for Remote Deposit Capture. If you have the appropriate permissions, you may see additional eligible accounts after the conversion.

Will my remote deposit transaction history transfer to the new digital banking platform?

Transaction history from Remote deposit capture (Merchant Capture) will not migrate. However, completed deposits will continue to appear within your account transaction history in Digital Banking.

Will my limits change after the upgrade?

Business Administrator limits match business limits.

Will business customers still be signed up for online banking the same way or will we at the branch level be able to set them up like we do a consumer?

Customer's who are not present can complete enrollment remotely through the Digital Banking enrollment process. The process is designed to securely verify the customer's identify before access is granted.

What should I do before the digital banking conversation?

Before conversion, verify your contact information is up-to-date, confirm you know your Online Banking username and password and review all conversion communications to help ensure a smooth transition to the new digital banking platform.

Why do I need to provide my Business Tax ID (EIN)?

Business customers must have a valid Tax ID (EIN) on file to access business digital banking. If your EIN is not on file before conversion, you will not be able to sign in until it has been provided.

FAQs | First National Bank Alaska

Will my transaction history transfer?

Merchant Deposit transaction history will not migrate.
What do I need to know about Pending Merchant Capture batches?

Pending Merchant Capture batches will not migrate.
Will my limits change after the upgrade?

Delete a user’s limit to inherit the business limit.
Can Users deposit into accounts without online viewing access?

Users can deposit into accounts without online viewing access.
Will my limits change after the upgrade?

Business Administrators and Users should review deposit limits after go-live. User limits cannot exceed business limits. Business Administrators can change individual user limits. The new platform uses one daily limit and a limit of ‘zero’ now means ‘zero’ rather than unlimited.
Why do I see additional accounts available when making a remote deposit?

The new digital banking platform uses user permissions to determine which accounts are available for Remote Deposit Capture. If you have the appropriate permissions, you may see additional eligible accounts after the conversion.
Will my remote deposit transaction history transfer to the new digital banking platform?

Transaction history from Remote deposit capture (Merchant Capture) will not migrate. However, completed deposits will continue to appear within your account transaction history in Digital Banking.
Will my limits change after the upgrade?

Business Administrator limits match business limits.
Will business customers still be signed up for online banking the same way or will we at the branch level be able to set them up like we do a consumer?

Customer’s who are not present can complete enrollment remotely through the Digital Banking enrollment process. The process is designed to securely verify the customer’s identify before access is granted.
Will businesses be able to do check orders as well as consumers?

Not a DBU function.
What should I do before the digital banking conversation?

Before conversion, verify your contact information is up-to-date, confirm you know your Online Banking username and password and review all conversion communications to help ensure a smooth transition to the new digital banking platform.
Why do I need to provide my Business Tax ID (EIN)?

Business customers must have a valid Tax ID (EIN) on file to access business digital banking. If your EIN is not on file before conversion, you will not be able to sign in until it has been provided.

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