Can I perform a multi account download to another software?

Multi-account downloads are not supported in the new platform.

Is there a cutoff time for transfers?

Transfers submitted after 9 p.m. (AKT) will be processed on the next business day.

Will I be able to access my mortgage (Cenlar) loan in the platform?

Cenlar loans are currently not available through the new platform and will be accessed through the existing portal.

How do I change a recurring transfer that was set up prior to the launch of new service?

Edits to transfers created prior to the launch are not permitted and will need to be deleted and recreated under the transfer history tab.

Who do I contact if I have entered the incorrect password too many times and am locked out of online banking?

If you have forgotten your password and need to unlock and reset your account, click the Forgot Password link and follow necessary verification prompts.If the Forgot Password link is not working, you can contact your local branch or our Contact Center for further assistance.

How do I see my scheduled and completed transfers?

Information for all scheduled and completed transfers can be found in the Transfer History screen.

Can I open a new account online?

No, you will continue to establish banking relationships through existing First National account-opening processes.

Can I transfer money to a different financial institution through online banking?

Yes, you can use Zelle® to send money to a person at another financial institution or you can use External Tansfers to send money to yourself at another financial institution.

If I receive an account restricted message when using Zelle®, who do I contact?

For issues with processing Zelle® payments please contact our Contact Center or your local branch.

If I have a joint account can both owners see transfers and make changes?

No - Transfers are only visible to the user that initiated the set up.

Can I add my teen card to my digital wallet?

No, this is a feature that has been disabled for this account type.

What is an External Transfer?

External Transfers enables you to transfer funds between your eligible FNBA transaction account(s) and accounts maintained at other financial institutions held in your name. Instructions for adding accounts and moving money can be found on applicable screens in online banking.

FAQs | First National Bank Alaska

Can I perform a multi account download to another software?

Multi-account downloads are not supported in the new platform.
Is there a cutoff time for transfers?

Transfers submitted after 9 p.m. (AKT) will be processed on the next business day.
Will I be able to access my mortgage (Cenlar) loan in the platform?

Cenlar loans are currently not available through the new platform and will be accessed through the existing portal.
How do I change a recurring transfer that was set up prior to the launch of new service?

Edits to transfers created prior to the launch are not permitted and will need to be deleted and recreated under the transfer history tab.
Who do I contact if I have entered the incorrect password too many times and am locked out of online banking?

If you have forgotten your password and need to unlock and reset your account, click the Forgot Password link and follow necessary verification prompts.If the Forgot Password link is not working, you can contact your local branch or our Contact Center for further assistance.
How do I see my scheduled and completed transfers?

Information for all scheduled and completed transfers can be found in the Transfer History screen.
Can I open a new account online?

No, you will continue to establish banking relationships through existing First National account-opening processes.
Can I transfer money to a different financial institution through online banking?

Yes, you can use Zelle® to send money to a person at another financial institution or you can use External Tansfers to send money to yourself at another financial institution.
If I receive an account restricted message when using Zelle®, who do I contact?

For issues with processing Zelle® payments please contact our Contact Center or your local branch.
If I have a joint account can both owners see transfers and make changes?

No – Transfers are only visible to the user that initiated the set up.
Can I add my teen card to my digital wallet?

No, this is a feature that has been disabled for this account type.
What is an External Transfer?

External Transfers enables you to transfer funds between your eligible FNBA transaction account(s) and accounts maintained at other financial institutions held in your name. Instructions for adding accounts and moving money can be found on applicable screens in online banking.

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