FAQs

Attachments cannot be added to Secure Messages within online banking. If you need to submit a document to the bank, please reach out to your local branch or our contact center for assistance.

If you would like to view your personal and business accounts under one login, please reach out to your local branch or Treasury Management Representative for assistance.

Yes, customers will no longer need to select Business Banking from the Account Type dropdown in the account login box on FNBAlaska.com.

If you are experiencing difficulties accessing your account from outside of the U.S. please contact your local branch or our Contact Center for assistance.

Click on Transfers > First National Transfers > Make a Transfer. Under Schedule, select Recurring.

The following features are only available in online banking:

• User administration, including new user registration, editing entitlements and dual custody
• Web Connect
• Download transactions
• Bill Pay
• Remote Deposit
• Lockbox

The following features are only available in the mobile app:

• Mobile deposit (Deposit a Check and Deposit History)
• Biometric Login Enrollment

The previous mobile banking app will no longer work after the conversion. After conversion, download the new First National mobile app from the Apple App Store or Google Play Store. Once installed, sign in using your online banking credentials to access your accounts.

Yes, business customers will need to download our new mobile app from the Apple Store or Google Play.

You cannot pay off your loan in online banking.

Bill Pay will have updated and more streamlined interface in both online and mobile banking.

You can personalize items such as account nicknames, some aspects of the dashboard layout and preferences, but core features cannot be hidden or removed individually.

No. While biometric log in is offered to customers, it will need to be reestablished after your first successful log in to the new system.