FAQs

You will only be prompted to enter a one-time password if you are accessing your account from a new device or our system detects suspicious behavior. The new MFA system checks

• Device type
• IP address and location
• Internet connection type and routing
• Browser version detail

Yes, when Enhanced MFA is implemented on Sept. 17, you will need to re-link your First National accounts to financial data aggregator and third-party financial applications, such as Empower Personal Dashboard, Monarch Money, YNAB, Plaid, Yodlee and Intuit (CreditKarma /TurboTax). After relinking, your accounts should stay connected without disruption.

One-time passcodes will be sent by SMS text or an automated phone call from the following numbers: 

• Delivery via SMS will come from short code 36397
• Delivery via voice call to domestic numbers will come from 1-678-498-2706

When logging in for the first time, you may be asked to answer one of your standard security questions. Then, the system will prompt you to enroll in Enhanced MFA by adding and verifying phone number(s) where you can receive a one-time passcode via SMS text messages or automated phone calls.

Enhanced MFA for business customers will launch with our new digital experience in 2026.

You expect First National to ensure your accounts are safe. This enhancement helps us meet that expectation. Benefits of the new enhanced MFA system include:

• Increased security – A new real-time login monitoring system that includes robust device recognition and real-time threat monitoring technology.
• Best practice – We are replacing security questions with the industry-standard practice of using one-time passcodes sent via text or automated phone call.
• Improved customer experience – You will experience reduced login interruptions by only being prompted with an MFA challenge when suspicious activity is detected.

On Sept. 17 at 5 a.m., First National will implement Enhanced MFA for personal online and mobile banking customers. Enhanced MFA for business customers will launch with our new digital experience in 2026.

Enhanced MFA is a login security feature for personal online banking and the FNBApp. Enhanced MFA will confirm your credentials and the device you are using each time you log in. If the system detects a new device or suspects fraud, it will prompt you to verify your identity by entering a one-time passcode sent via SMS text message or an automated phone call.

Download the Preferred Communication form at FNBAlaska.com/escrow. Complete, sign and return the form to any First National location or by mail to:

First National Bank Alaska
Escrow Services
PO Box 100720
Anchorage, AK 99510-0720

Year-end statements are mailed to customers in January. A reproduction may be requested for a fee. If you need an additional copy, call 907-777-3430 or email escrow@fnbalaska.com. Beginning January 2026, customers will be able to review a copy of their year-end statement through the online customer portal under the Documents tab.

No. To update your contact information, download the Change of Address and Contact Information form at FNBAlaska.com/address. Print, complete and return the form to any First National location or by mail to:

First National Bank Alaska
Escrow Services
PO Box 100720
Anchorage, AK 99510-0720

Customers can make payments via the following options:

• Any device with internet by accessing the Escrow Online Customer Portal.
• In person at any First National branch.
• Bill Pay through their financial institution.*
• Wire transfer through their financial institution (contact Escrow Services for further instructions.)*
• Or by mail to:
  
  First National Bank Alaska
  Escrow Services
  PO Box 100720
  Anchorage, AK 99510-0720

*For bill pay or wire transfer, please reference FNBA ABA routing number 125200060 and the escrow account number.