Why can’t I see my statements or notices in online banking?

Your access to view statements and notices in online and mobile banking depends on the permissions assigned to your user. If you believe you should have access, please contact us your Business Administrator or reach out First National for assistance.

What’s changing with Check Positive Pay?

Positive Pay functionality remains unchanged. It is now integrated into online and mobile banking and the interface will feature an improved modern design.

Will my Check Positive Pay templates transfer to the new system?

Yes, existing templates will convert to the new system. After the upgrade, customers should review their templates to ensure they are correct.

How can I update a employees limits to match the business limits?

Deleting a user's limit will cause them to inherit the business limit.

How will the digital banking upgrade impact my business user limits?

Business Administrators should review all user limits after go-live. Business Administrators can change individual user limits and user limits cannot exceed business limits. The new platform uses one daily limit and a limit of 'zero' now means 'zero' rather than unlimited.

If I’m already enrolled in Bill Pay, will my billers and payments migrate to the new system?

Yes, existing Bill Pay payees, payment history and scheduled payments will migrate to the new digital banking platform. Review this information after the upgrade to ensure these items transferred and contact the bank if you see any issues.

What information is required to use Business Bill Pay?

To use Bill Pay, businesses must have a phone number, email address and address.

Is Business Bill Pay available in the mobile app?

No, Business Bill Pay is not available in the mobile app. Please log into online banking via a browser to access Bill Pay.

Do I need to update my wire templates?

Yes, the first time you make a payment to any payee converted from ONEpay you will need to update the address information for that payee. Payees created in the new online banking system will be formatted correctly.

After signing up for ACH and wires, when do I receive access to make payments?

ACH and Wire pages will appear in online and mobile banking after businesses receive training and the bank assigns users a token.

What security measures are in place when sending ACH and wire payments from online banking?

Security measures for ACH and wire customers include enhanced login verification with MFA or tokens and additional in session verification when sending payments. Customers can also implement dual control for enhanced fraud prevention.

Why am I being asked to enter my birthdate for Bill Pay or Zelle®?

Your birthdate is used to verify your identity before granting access to Bill Pay or Zelle®. Once verified, you'll be able to use these services normally.

FAQs | First National Bank Alaska

Why can’t I see my statements or notices in online banking?

Your access to view statements and notices in online and mobile banking depends on the permissions assigned to your user. If you believe you should have access, please contact us your Business Administrator or reach out First National for assistance.
What’s changing with Check Positive Pay?

Positive Pay functionality remains unchanged. It is now integrated into online and mobile banking and the interface will feature an improved modern design.
Will my Check Positive Pay templates transfer to the new system?

Yes, existing templates will convert to the new system. After the upgrade, customers should review their templates to ensure they are correct.
How can I update a employees limits to match the business limits?

Deleting a user’s limit will cause them to inherit the business limit.
How will the digital banking upgrade impact my business user limits?

Business Administrators should review all user limits after go-live. Business Administrators can change individual user limits and user limits cannot exceed business limits. The new platform uses one daily limit and a limit of ‘zero’ now means ‘zero’ rather than unlimited.
If I’m already enrolled in Bill Pay, will my billers and payments migrate to the new system?

Yes, existing Bill Pay payees, payment history and scheduled payments will migrate to the new digital banking platform. Review this information after the upgrade to ensure these items transferred and contact the bank if you see any issues.
What information is required to use Business Bill Pay?

To use Bill Pay, businesses must have a phone number, email address and address.
Is Business Bill Pay available in the mobile app?

No, Business Bill Pay is not available in the mobile app. Please log into online banking via a browser to access Bill Pay.
Do I need to update my wire templates?

Yes, the first time you make a payment to any payee converted from ONEpay you will need to update the address information for that payee. Payees created in the new online banking system will be formatted correctly.
After signing up for ACH and wires, when do I receive access to make payments?

ACH and Wire pages will appear in online and mobile banking after businesses receive training and the bank assigns users a token.
What security measures are in place when sending ACH and wire payments from online banking?

Security measures for ACH and wire customers include enhanced login verification with MFA or tokens and additional in session verification when sending payments. Customers can also implement dual control for enhanced fraud prevention.
Why am I being asked to enter my birthdate for Bill Pay or Zelle®?

Your birthdate is used to verify your identity before granting access to Bill Pay or Zelle®. Once verified, you’ll be able to use these services normally.

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