FAQs

  • Will my transfer templates be available in the new platform?

    Yes, transfer templates you’ve set up in Business Online Banking will transfer to the new online and mobile banking platform. After launch, check your transfer templates and user approval permissions, and contact First National if you have any concerns.

  • Can I approve Dual Custody requests from the mobile app?

    No, business user administration, including dual custody approvals, are not available in the mobile app. To manage users log in to online banking via FNBAlaska.com.

  • Why does my scheduled transfer show a different date than it did before?

    The new digital banking platform displays transfers on their actual scheduled processing date instead of the next business day. This is a display change only and does not affect when your transfer is processed.

  • Will I sign in differently after the upgrade?

    Yes, after the upgrade, token users will need to enter their User ID and password, then will be prompted to enter their token code.

  • Will my limits change after the upgrade?

    Limits for Remote Deposit will not change. We encourage Business Administrators to review their business and user deposit limits after go-live.

  • Do I need to submit pending deposits before conversion?

    Submit pending deposits before conversion.

  • What do I need to know about Incomplete remote deposits?

    Incomplete remote deposits will not migrate.

  • Will customers see additional deposit accounts?

    Customers may see additional deposit accounts.

  • Will my transaction history transfer?

    Merchant Deposit transaction history will not migrate.

  • What do I need to know about Pending Merchant Capture batches?

    Any “Suspended” or “Ready for Approval” remote deposits will not migrate to our new digital banking platform. Please ensure all your pending deposits are processed or cleared by October 16.

  • Will my limits change after the upgrade?

    Delete a user’s limit to inherit the business limit.

  • Can Users deposit into accounts without online viewing access?

    No, users will not be able to create deposits for any account they cannot view in online banking.

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