FAQs

  • Will my limits change after the upgrade?

    Business Administrators and Users should review deposit limits after go-live. User limits cannot exceed business limits. Business Administrators can change individual user limits. The new platform uses one daily limit and a limit of ‘zero’ now means ‘zero’ rather than unlimited.

  • Why do I see additional accounts available when making a remote deposit?

    Users will be able to create deposits for any account they can view in online banking. After conversion, users that have the Remote Deposit entitlement enabled must have view access to a view an account to be able to create deposits into it with Remote Deposit. With our current system, some users have the ability to make deposits without having the ability to view the accounts.

  • Will my remote deposit transaction history transfer to the new digital banking platform?

    No, deposit history prior to October 19 will no longer be available from the Remote Deposit application when we upgrade to our new online banking experience. Deposit history, including check images, will still be accessible online in the account transaction history.

    If you need transaction history captured in the Remote Deposit platform, export deposit history reports from Remote Deposit by October 16.

  • Who can place stop payments in the new digital banking platform?

    Business users with the Stop Pay entitlement can place stop payments directly in online and mobile banking.

  • Why isn’t my mobile app working after the upgrade?

    The previous mobile banking app will no longer work after the conversion. Download the new First National Digital Banking app, sign in with your credentials and complete any prompted verification steps. After conversion, download the new Digital Banking app from the Apple App Store or Google Play Store. Once installed, sign in using your online banking credentials to access your accounts.

  • Can I download transactions from multiple accounts at once?

    No, transaction downloads must be completed one account at a time. Multi-account downloads is planned as a future platform enhancement.

  • What happens after I enter the incorrect information three time during the online banking enrollment process?

    After three failed attempts to enroll in online banking the customer’s account will be locked and a bank employee will need to follow the bank process to unlock the customer.

  • Will customers need to re-enroll in Mobile Deposit?

    No. Customers can continue using the Mobile Deposit service within the updated mobile banking app.

  • Is Mobile Deposit changing?

    No. Customers will continue to use Mobile Deposit within the mobile banking app to deposit eligible checks. The mobile deposit screen will look different since you will need to access it via a mobile app. Some user may have access to this entitlement who did not previously. Business Administrators should check each user’s entitlements after the new online and mobile banking experience launches.

  • Will my limits change after the upgrade?

    No, limits are not changing.

  • Is Business Bill Pay available in the mobile app?

    Business Bill Pay is not available in the mobile app.

  • What do I need to know about The FNBiz app?

    The FNBizApp will be retired. Business customers will need to download our new mobile app from the Apple Store or Google Play.

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