October 15
- Bill Pay: At 5 p.m., Bill Pay will be removed from online banking. If you need to make payments between Oct. 15 and Oct. 19, schedule them before 5 p.m.
- ACH and wire customers: Log in before today to ensure you know your credentials
- Remote Deposit customers: Do not scan any check deposits after today.
October 16
- Online banking: At 8 p.m., we will remove all money movement services and connected services (ACH Fraud Prevention, Check Positive Pay, Lockbox, transfers, ACH and wires) from online and mobile banking. Recurring scheduled payments or transfers (Transfers and Bill Pay) will process as expected over the weekend. You can still log into online banking to view balances and transactions.
- Mobile app: At 8 p.m., customers will no longer be able to access the mobile app.
- ACH and wires: At 8 p.m., you will lose access to ONEpay. Pre-scheduled transactions will process as expected and will be available on Monday morning.
- Quicken/QuickBooks/Intuit: Before 8 p.m., complete a data file backup and a final transaction download, as transaction history might not be available after the upgrade.
October 17-18
- All money movement and connected services will remain inaccessible in online and mobile banking. You can still log into online banking to view balances and transaction history.
October 19 at 6 a.m.
- Online banking: You can now access the new online banking portal. Log in to verify your information is accurate and contact us if you have any concerns.
- Mobile App: Delete the FNBizApp and download our new mobile banking app from the App Store and Google Play to access your account. There may be a delay before the updated app appears in the App Store and Google Play.
- Business Administrators: Review all of your employee entitlements as soon as possible after launch.
- Account Alerts: Review and enable Account Alerts in online banking. You must log in to the mobile app before you can enroll in push notifications.
- ACH and wire:
- When you log in to online banking, enter your User ID and password, complete the multifactor authentication prompt, register your token and enter your token code when prompted.
- After logging in, review your business and user entitlements and limits. We’ve removed the transaction limit. Calendar month limits still apply.
- Remote Deposit: Check your user entitlements. Users can now create deposits for any account they can view in online banking.
- Check Positive Pay: If you do not see Check Positive Pay under the Services menu, wait 20 minutes, then log out and log back in. We are extending the cutoff time to decision checks until 2 p.m. from Oct. 19 to Oct. 23.
- Bill Pay: Double-check your payees, accounts, and upcoming payments after launch.
- Quicken/Quickbook/lntuit customers: Complete the deactivation/reactivation of your online banking connection.
We’ve extended our Contact Center hours and have a team of digital experts standing by to support you.