October 15
- Bill Pay and Zelle®: At 5 p.m., Bill Pay and Zelle® will be removed from online banking. If you need to make payments between Oct. 15 and Oct. 19, schedule them before 5 p.m.
October 16
- Online banking: At 8 p.m., we will remove all money movement services from online banking. Recurring scheduled payments or transfers (Transfers, Bill Pay and Zelle®) will process as expected over the weekend. You can still log into online banking to view balances and transactions.
- Mobile app: At 8 p.m., customers will no longer be able to access the mobile app.
- Card Controls (accessed through the mobile app): Customers will not be able to access Card Controls. Card settings, limits, alerts and travel notifications set before 5 p.m. should remain active over the weekend. When the new system is live, you will be able to access and edit cards in online banking and the mobile app.
- Quicken/Quickbook/lntuit: Before 8 p.m., complete a data file backup and a final transaction download, as transaction history might not be available after the upgrade.
October 17-18
- All money movement services will remain inaccessible in online and mobile banking. You can still log into online banking to view balances and transaction history.
October 19 at 6 a.m.
- Online banking: You can now access the new online banking portal. Log in to verify your information is accurate and contact us if you have any concerns.
- Mobile App: Update your app to access your account. There may be a delay before the updated app appears in the App Store and Google Play.
- Account Alerts: Review and enable Account Alerts in online banking. You will need to update and log in to the mobile app before you can enroll in push notifications.
- Bill Pay and Zelle® customers: Double-check your payees, accounts, and upcoming payments after launch.
- Quicken/Quickbook/lntuit customers: Complete the deactivation/reactivation of your online banking connection.
We’ve extended our Contact Center hours and have a team of digital experts standing by to support you.