The Digital Banking Upgrade offers additional features for customers with First National loans.
Important information about the Digital Banking Upgrade
Review your recurring loan payments listed in Transfer Activity, including the payment amounts, accounts and schedules. If an expected payment isn’t listed, create a new transfer or contact First National.
Some transactions for loans and lines of credit that have been renewed or rates adjusted are not displaying in the Accounts screen in the new digital banking platforms. You can still view loan and line of credit transaction history in your online statements. We’re working to resolve the issue and appreciate your understanding.
Key changes
Improved transfers interface for making loan payments on First National loans.
You can now make loan payments on First National loans from accounts at other financial institutions through online banking.
Primary benefits
- View bank-held loans in online banking
- Use the improved transfers interface to make payments on bank-held loans
Frequently Asked Questions
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If I have a First National mortgage loan, will I be able to view it with Online Banking?
At this time, you are not able to view your First National mortgage loans in online banking.
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How do I update the mailing address on my loan?
You can update your address in online banking by going to Settings > Secure Forms and completing the Change of Address form.
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Will the existing auto-pay on my loan carry over?
Yes. Existing automatic payments can be found at the bottom of the Transfer Activity page.
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What Account Alerts are available for loans?
The following notifications are available in online banking:
- Rate was changed
- Loan advance was posted
- Loan account billing statement has been generated
- Maximum credit limit was exceeded
- Credit limit was changed
- Loan is past due
- Loan Payment Due within Forecast Days
- Payment amount was changed
- Payment was posted to a loan
- Scheduled loan payment is due
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What loan documents are available in online banking, and how do I access them?
The following loan-specific notices can be accessed by clicking Accounts > e-Statements and Notices:
- Loan Billing Statement
- Loan Billing Notice
- Loan Payment Change Notice
- Loan Receipt Notice
- Loan Past Due Notice
- Loan Maturity Notice
You can also view your Tax Form 1098 in Profile > Tax Documents.
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How do I access my Loan?
Open Account Summary and select your loan account to view its details. Some loan information is also available on the Make a Transfer and Transfer Activity pages.