The Digital Banking Upgrade introduces a more modern and unified mobile banking experience. The FNBizApp is being discontinued, and both personal and business customers will use the one mobile banking app moving forward.
Key changes
All customers will use one mobile banking app moving forward.
The FNBizApp is being discontinued, and business and personal customers will use one app.
Business customers will need to download the updated First National mobile banking app and sign in using their existing online banking credentials after the upgrade.
Mobile banking will have a more modern and streamlined design.
Mobile attestation will be built into the mobile banking app. You will not notice a difference, but this a security mechanism that ensures devices are genuine and meet security requirements.
Primary benefits
- More modern and streamlined mobile banking experience
- Improved consistency across personal, business and online mobile banking
- A single mobile app experience moving forward
- Easier navigation and improved self-service options
- Improved overall usability and customer experience
- Added security via mobile attestation
- Stronger foundation for future digital banking enhancements and services
Frequently Asked Questions
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Will business and personal customers use the same mobile banking app?
Yes. Customers will use the consumer mobile banking app moving forward, although available features and functionality may vary based on customer type and entitlements.
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Will I need to download a new mobile banking app?
We will consolidate all bank customers to one app. Business customers will need to download the new app. Personal banking customers will need to upgrade to the latest version of the app.
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Will I need to install a new mobile banking app?
Personal Banking customers will need to update their current app (FNBApp). They do not need to download a new app.
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Will I need to re-enroll in Face and Touch ID (biometric login)?
Yes, you will need to re-enroll in Face and Touch ID.
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Will mobile banking look different after the upgrade?
Yes. You will experience updated mobile banking interfaces, navigation and layouts.
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Will my passwords change?
You can continue to use your existing password.
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Will my usernames change?
With limited exceptions, customers can continue to use their existing username.
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Will teen cards be able to be added to the digital wallet?
No, this is a feature that has been disabled for this account type.
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Will the mobile and desktop experiences be similar?
Yes. The upgraded platform is designed to provide a consistent experience across desktop, mobile, and tablet devices.
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Will the upgrade affect how I access digital banking on my phone or tablet?
The upgraded platform is optimized for mobile devices and tablets to provide a better experience.