The Digital Banking Upgrade introduces a more modern and unified mobile banking experience.
Take a closer look at the new digital banking experience.
Key changes
You will be using the mobile banking app moving forward
Mobile banking will have a more modern and streamline design
Mobile attestation will be built into the app. This is a security mechanism that ensures devices are genuine and meet security requirements.
Primary benefits
- More modern and streamlined mobile banking experience
- Improved consistency across personal, business and mobile and online banking
- Easier navigation and improved self-service options
- Improved overall usability and customer experience
- Stronger foundation for future digital banking enhancements and services
- Stronger security through mobile attestation
Frequently Asked Questions
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Will I need to install a new mobile banking app?
Personal Banking customers will need to update their current app (FNBApp). They do not need to download a new app.
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Will mobile banking look different after the upgrade?
Yes. You will experience updated mobile banking interfaces, navigation and layouts.
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Will the upgrade affect how I access digital banking on my phone or tablet?
The upgraded platform is optimized for mobile devices and tablets to provide a better experience.
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Will business and personal customers use the same mobile banking app?
Yes. Customers will use the consumer mobile banking app moving forward, although available features and functionality may vary based on customer type and entitlements.
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Will I need to re-enroll in Face and Touch ID (biometric login)?
Yes, you will need to re-enroll in Face and Touch ID.
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Will the mobile and desktop experiences be similar?
Yes. The upgraded platform is designed to provide a consistent experience across desktop, mobile and tablet devices.
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Will my usernames change?
With limited exceptions, customers can continue to use their existing username.
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Will my passwords change?
You can continue to use your existing password.
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Is Mobile Deposit changing as part of the Digital Banking Upgrade?
No. Core Mobile Deposit functionality and processes are not changing as part of the Digital Banking Upgrade.
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Will I need to re-enroll in Mobile Deposit?
No. You currently using Mobile Deposit are expected to continue using the service within the updated mobile banking app.
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Will Mobile Deposit look different after the upgrade?
Yes. Mobile Deposit will have an updated appearance and interface within the new mobile banking app.
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What features are available in the mobile app versus online banking?
The following features are only available in online banking:
- User administration, including new user registration, editing entitlements and dual custody
- Web Connect
- Download transactions
- Bill Pay
- Remote Deposit
- Lockbox
The following features are only available in the mobile app:
- Mobile deposit (Deposit a Check and Deposit History)
- Biometric Login Enrollment