The Digital Banking Upgrade introduces a more modern and unified mobile banking experience.
Take a closer look at the new digital banking experience.
Key changes
You will be using the mobile banking app moving forward
Mobile banking will have a more modern and streamline design
Mobile attestation will be built into the app. This is a security mechanism that ensures devices are genuine and meet security requirements.
Primary benefits
- More modern and streamlined mobile banking experience
- Improved consistency across personal, business and mobile and online banking
- Easier navigation and improved self-service options
- Improved overall usability and customer experience
- Stronger foundation for future digital banking enhancements and services
- Stronger security through mobile attestation
Frequently Asked Questions
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Will business and personal customers use the same mobile banking app?
Yes. Customers will use the consumer mobile banking app moving forward, although available features and functionality may vary based on customer type and entitlements.
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Will I need to download a new mobile banking app?
We will consolidate all bank customers to one app. Business customers will need to download the new app. Personal banking customers will need to upgrade to the latest version of the app.
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Will I need to install a new mobile banking app?
Personal Banking customers will need to update their current app (FNBApp). They do not need to download a new app.
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Will I need to re-enroll in Face and Touch ID (biometric login)?
Yes, you will need to re-enroll in Face and Touch ID.
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Will mobile banking look different after the upgrade?
Yes. You will experience updated mobile banking interfaces, navigation and layouts.
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Will my passwords change?
You can continue to use your existing password.
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Will my usernames change?
With limited exceptions, customers can continue to use their existing username.
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Will teen cards be able to be added to the digital wallet?
No, this is a feature that has been disabled for this account type.
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Will the mobile and desktop experiences be similar?
Yes. The upgraded platform is designed to provide a consistent experience across desktop, mobile, and tablet devices.
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Will the upgrade affect how I access digital banking on my phone or tablet?
The upgraded platform is optimized for mobile devices and tablets to provide a better experience.