This service is not changing, but it will still be impacted by the transition to the Digital Banking Upgrade.
Important information about the Digital Banking Upgrade
- Pending “Suspended” or “Ready for Approval” remote deposits will not migrate to the new digital banking platform.
- Accessing Remote Deposit transaction history – Deposit history prior to Oct. 19 will no longer be available in the Remote Deposit platform after the upgrade. However, you may still view your deposit history, including check images, from the Account Summary page.
- Check employee entitlements – After Oct. 19, users will be able to submit deposits in Remote Deposit only for accounts they have access to in online banking.
Take a closer look at the new digital banking experience.
Key benefits
All child companies will have access to Remote Deposit Capture.
Remote Deposit Capture and mobile deposits now have separate limits.
Customers can manage ACH reversals.
Simplified limits
Frequently Asked Questions
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Can Users deposit into accounts without online viewing access?
No, users will not be able to create deposits for any account they cannot view in online banking.
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What do I need to know about Pending Merchant Capture batches?
Any “Suspended” or “Ready for Approval” remote deposits will not migrate to our new digital banking platform. Please ensure all your pending deposits are processed or cleared by October 16.
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Why do I see additional accounts available when making a remote deposit?
Users will be able to create deposits for any account they can view in online banking. After conversion, users that have the Remote Deposit entitlement enabled must have view access to a view an account to be able to create deposits into it with Remote Deposit. With our current system, some users have the ability to make deposits without having the ability to view the accounts.
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Will my limits change after the upgrade?
Limits for Remote Deposit will not change. We encourage Business Administrators to review their business and user deposit limits after go-live.
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Will my remote deposit transaction history transfer to the new digital banking platform?
No, deposit history prior to October 19 will no longer be available from the Remote Deposit application when we upgrade to our new online banking experience. Deposit history, including check images, will still be accessible online in the account transaction history.
If you need transaction history captured in the Remote Deposit platform, export deposit history reports from Remote Deposit by October 16.