Which digital wallets are compatible with my First National personal and business debit cards?

First National personal and business debit cards will be compatible with: Apple Pay® Samsung Pay® Google Pay™ For security, your card numbers and personal information are stored on your mobile devices. They are not shared with the merchants where you use your digital wallets.

What is a digital wallet?

Digital wallets are apps or software that allow customers to access their debit card information and make purchases securely on their mobile devices (smartphone, smartwatch, and tablet) instead of using a physical debit card or cash. Customers can pay quickly with a tap anywhere digital wallets are accepted.

MYCard allows you to choose the image or photo that appears on your First National: Mastercard Debit Card Mastercard Business Debit Card Alaska Teen Card You may upload your own image or select an image from one of our galleries.

What file format do I use for MYCard digital image?

Picture files can be in JPEG [.jpg], PNG, GIF, Bitmap [bmp] or TIFF formats. Your image must also be at least 840 x 840 pixels and no larger than 10 MB in size. The higher your image quality, the better your card will look. Please see our MYCard Image Guidelines for additional information.

Can I change back to a standard-issued card if I currently have a custom card?

Yes, you can request a standard-issued card to replace your custom card at no cost.

If my card is lost or stolen, can I change the image on the card?

Yes, when you notify First National your card is lost or stolen, you can request a new card with our standard card design. You can then use MYCard to create another card with a new custom image.

What should I do with my existing First National debit card once I receive MYCard?

Once you activate your MYCard debit card, you should destroy your old card immediately.

Will my card number or my personal identification number (PIN) change when I use MYCard?

No, your card number and your PIN will remain the same. If you’d like to change your PIN, you can do so at any First National ATM.

Do I need to activate my customized card when I receive it?

Yes, you’ll need to activate your card by following the instructions on the activation label affixed to your card when you receive it. You will also need to notify any merchants that you have automatic payments set up with about the new card’s expiration date to avoid any interruptions.

When will I receive my customized debit card?

You will receive your customized debit card in 8-12 business days. Image approval takes 1 to 2 business days, followed by 7 to 10 business days to process and mail your new customized card.

Is the expiration date updated if I change the photo on my custom-design debit card?

Yes, we will advance your new card’s expiration date. You will need to notify any merchants you have automatic payments established with of the new expiration date.

Can I have a different card design than my joint account cardholder(s)?

Yes, each cardholder on the account can have their own image on their card.

FAQs | First National Bank Alaska

Which digital wallets are compatible with my First National personal and business debit cards?
First National personal and business debit cards will be compatible with:
- Apple Pay®
- Samsung Pay®
- Google Pay™
For security, your card numbers and personal information are stored on your mobile devices. They are not shared with the merchants where you use your digital wallets.
What is a digital wallet?

Digital wallets are apps or software that allow customers to access their debit card information and make purchases securely on their mobile devices (smartphone, smartwatch, and tablet) instead of using a physical debit card or cash. Customers can pay quickly with a tap anywhere digital wallets are accepted.
What is MYCard?
MYCard allows you to choose the image or photo that appears on your First National:
- Mastercard Debit Card
- Mastercard Business Debit Card
- Alaska Teen Card
You may upload your own image or select an image from one of our galleries.
What file format do I use for MYCard digital image?

Picture files can be in JPEG [.jpg], PNG, GIF, Bitmap [bmp] or TIFF formats. Your image must also be at least 840 x 840 pixels and no larger than 10 MB in size. The higher your image quality, the better your card will look. Please see our MYCard Image Guidelines for additional information.
Can I change back to a standard-issued card if I currently have a custom card?

Yes, you can request a standard-issued card to replace your custom card at no cost.
If my card is lost or stolen, can I change the image on the card?

Yes, when you notify First National your card is lost or stolen, you can request a new card with our standard card design. You can then use MYCard to create another card with a new custom image.
What should I do with my existing First National debit card once I receive MYCard?

Once you activate your MYCard debit card, you should destroy your old card immediately.
Will my card number or my personal identification number (PIN) change when I use MYCard?

No, your card number and your PIN will remain the same. If you’d like to change your PIN, you can do so at any First National ATM.
Do I need to activate my customized card when I receive it?

Yes, you’ll need to activate your card by following the instructions on the activation label affixed to your card when you receive it. You will also need to notify any merchants that you have automatic payments set up with about the new card’s expiration date to avoid any interruptions.
When will I receive my customized debit card?

You will receive your customized debit card in 8-12 business days. Image approval takes 1 to 2 business days, followed by 7 to 10 business days to process and mail your new customized card.
Is the expiration date updated if I change the photo on my custom-design debit card?

Yes, we will advance your new card’s expiration date. You will need to notify any merchants you have automatic payments established with of the new expiration date.
Can I have a different card design than my joint account cardholder(s)?

Yes, each cardholder on the account can have their own image on their card.

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