FAQs

  • Can I change the image on my customized card?

    Yes, you may change the image on your card as frequently as you like. A $10 fee will be charged to the primary account associated with the card being customized. Once your image has been approved it will be maintained on file for five years. If you choose to remove your customization or select a new design, any prior image on file for you will no longer be available.

  • When my card expires, which image will be used on my new card?

    When your card expires, a replacement card will be produced with your custom image, and your primary account associated with the card will be charged $10.

  • How much does the MYCard service cost?

    There is a $10 fee for the MYCard service each time a card is produced with your custom image. The charge will be made to the primary account associated with the card.

  • What if my image is denied?

    The bank will inform you via email if your image is not accepted. You are welcome to submit a new image at any time. First National may restrict your access to this service if you continue to submit images that violate the MYCard Image Guidelines.

  • Are there any restrictions on the image I can put on MYCard?

    Yes, there are certain images that cannot be put on a card. Please see our MYCard Image Guidelines for detailed information on what is and is not acceptable.

  • How do I manage my account?

    The primary account holder can login to their Mortgage Loan Servicing Center account to update contact information, make payments online, enroll in e-Statements, access loan documents and more.

  • Can I refinance my loan?

    Contact the Home Loan Center at 907-777-5600 to discuss your financing options with one of our local experts.

  • Can I cancel my mortgage insurance?

    Call Customer Service at 877-629-6991 to determine if your mortgage loan qualifies.

  • Who do I contact if my home is damaged?

    Notify your home insurance provider and Customer Service at 877-629-6991 immediately.

  • Can someone take over my loan payments to purchase my home?

    Call Customer Service at 877-629-6991 to determine if your mortgage loan is assumable.

  • When is my payment due? Can I change the due date?

    Payments are due on the first of each month and cannot be changed.

  • What if I need help with Zelle®?

    Customer Service is available during normal banking hours to answer questions. Call 907-777-4362 or 800-856-4362.

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