The bank’s ONEpay service is getting a complete overhaul. As such we are removing the name ONEpay and will simply refer to the services by name, ACH and Wires.
Take a closer look at the new digital banking experience.
Key changes
ACH and wire services are completely integrated in online banking.
Customers can manage ACH reversals.
Customers will have the option of hard or soft tokens.
Customers can initiate same day ACH files without bank assistance.
ACH and Wires will be accessible online or via mobile banking app.
User Administration will only be done in Online Banking.
Primary benefits
- Completely revamped and integrated ACH and wire services
- No need to leave online banking to conduct ACH and wire services
- Most ACH templates will convert to the new system at launch
- Added granular control to hide ACH batch templates by user or by user entitlement group
- A more modern look and less clicks
- Customers can initiate or approve ACH and wires in mobile app (currently only available online)
Frequently Asked Questions
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Can I initiate or approve ACH and wires in the mobile app?
You can initiate or approve ACH and wires in the mobile app.
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Will I still have to have the OnePay product to send ACH’s or will that no longer be required for businesses to send ACH’s?
The OnePay application is being sunset, however; you will still have to be enrolled in ACH and Wire services through Treasury Management.
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Is there a fee to utilize ACH? And what security measures are in place for customers to put on wires from their online banking? For Business customers to update what powers admins have on their online banking, does that alter the resolution that is used in the bank?
Business customers are charged a fee for using ACH and Wire services. Security measures for use of these payment services include verification by Token and dual control processing where one user enters the payment information and a secondary user must approve it. Changes to Business Admins does not directly impact a resolution as long as the business online banking documents are signed by someone with appropriate authority on the resolution.
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Do ACH and Wire pages appear after a token is assigned?
ACH and Wire pages appear after a token is assigned.
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Is Dual approval required for ACH batches and wires?
Dual approval is required for ACH batches and wires.
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Will my transaction history transfer?
ACH and wire transaction history will not migrate.
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Will my templates transfer to the new system?
Business Administrators can use restricted templates and denied users.
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Should I review my user entitlements after go-live?
Users should have the correct entitlements.
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Will my limits change after the upgrade?
ACH limits are no longer separated by SEC Code.
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Will I sign in differently after the upgrade?
Token users will need their User ID, password, and token.
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Should I review my user entitlements after go-live?
Yes, review entitlements after go-live.
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Will my limits change after the upgrade?
Businesses should review company limits and internal controls. Threshold limits should be configured in entitlements.