First National Bank of Alaska

Current Fraud Alerts

Updated May 24, 2016


Alaskans targeted via text message scam

Some Alaskan cardholders are reporting receiving text messages in a fraudulent attempt to gain personal information. There has been no breach in First National Bank Alaska’s security. This recent fraudulent message directs the customer to call 844-334-4730 to unlock their debit or credit card.

Cardholders have reported receiving a scam text message with the following script: This is a message from Mastercard. Your [D]ebit [C]ard is [l]ocked. Contact [u]rgent 844-334-4730.

“We do not use text message alerts to notify cardholders of possible fraud,” said First National Vice President Valerie Bale.

First National and MasterCard® do not directly contact cardholders via text message or phone to request personal credit or debit card information..

Alaskans who believe their information has been compromised should immediately contact their bank.


Scammers phish for mortgage closing costs

The Federal Trade Commission and the National Association of Realtors® are warning home buyers about an email and money wiring scam. Hackers have been breaking into consumers' and real estate professionals' email accounts to obtain information about upcoming real estate transactions. After figuring out the closing dates, the hacker sends an email to the buyer, posing as the real estate professional or title company. The bogus email says there has been a last minute change to the wiring instructions, and tells the buyer to wire closing costs to a different account. If the buyer takes the bait, their bank account could be cleared out in a matter of minutes.

If you're buying a home and get an email with money-wiring instruction, STOP. Email is not a secure way to send financial information. Protect against these attacks:

  • Be cautious about opening attachments and clicking on links included in emails. When in doubt, contact the apparent sender to determine if they indeed sent it. If they did not, delete the message and empty your Deleted Items folder.
  • Keep operating systems, browsers and applications fully updated.
  • Ensure your antivirus is current.
  • Report a phishing email to the FTC.

Review your checking and/or credit card statements online for suspicious activity daily. Immediately report any unusual activity to First National by calling 777-4362 or 1-800-586-4362 from communities outside Anchorage/Eagle River.


Click to view a special message from Betsy Lawer, Chair and President

Fraudsters attempt to gain personal information

Some Alaskan cardholders are reporting receiving automated messages on both cell phones and land lines in a fraudulent attempt to gain personal information.There has been no breach of First National's systems.

The automated message tells the cardholder that their debit or credit card is locked and in order to unlock it, they need to enter their card number and PIN. In other automated messages, the cardholder is not asked for the card number but is instructed to "Press 1 to enter PIN". The caller ID is "Unknown" or is not a phone number that can be called back.

As always, it's important to remember First National and MasterCard© do not directly contact cardholders to request personal credit or debit card information. NEVER give out your card number, PIN (Personal Identification Number) or personal information over the phone unless you initiate the call. Alaskans who provided personal information to fraudsters should immediately contact their bank.

To learn more about Identity Theft Services and other services available to you, click on the links below.

MasterCard© Identify Theft Resolution for Consumers

MasterCard© Guide to Benefits for Credit Cardholders

MasterCard© Guide to Benefits for Commercial Cardholders


Don't get hooked by phishing

Phishing (pronounced "fishing") is a type of online identity theft.

It uses email and fraudulent websites designed to trick you into providing personal information such as credit card numbers, passwords, account details, or other data. Con artists might send millions of deceptive email messages with links to fake websites that appear to come from companies you trust, such as your bank or credit card company. The email requests you provide personal information.

Criminals can use this for many different types of fraud – stealing money from your account, opening new accounts in your name, or obtaining official documents using your identity.

To avoid getting caught in a phisher’s net:

DO NOT click on a link provided in an email appearing to be from a financial institution.

DO NOT provide confidential information in response to an email inquiry.

First National Bank Alaska will never ask for your account or log-on credentials as a method of verifying your identity via an email message. Do not share sensitive login information with anyone for any reason.

Call the bank – 907-777-4362, Toll Free: 1-800-856-4362(4FNB) – immediately to report any suspicious or unusual activity on your accounts.


Protect yourself

Review your accounts regularly to make sure there no unauthorized transactions. Be sure no one has misused your credit card. If you believe there has been fraud on your bank or MasterCard account, contact the bank immediately at 777-4362 in Anchorage or 1-800-856-4362 from other Alaska communities.

Follow these tips to be safe online:

When you travel, following a few identity protection tips can help keep your personal information secure. Learn more at


Fraud campaign targeting US businesses

A new malware strain, dubbed Dyre Wolf, has been identified targeting businesses with spear-phishing emails and social engineering attempts. The purpose of the malware is to steal online banking credentials and send fraudulent wires. Fraudsters use the malware to convince the victim something is wrong with their bank account(s). A pop-up asking for sensitive information or with a fake call center 1-800 number appears on the victim’s computer screen. In order to gain access to online banking, the impostor who answers the bogus 1-800 number will use social engineering to trick the caller into divulging sensitive login information and token credentials.

First National Bank Alaska employees will never ask for your token code or account password as a method of verifying your identity and does not have any pop-ups requesting information. Do not share sensitive login information with anyone for any reason. Call 777-4362 or 1-800-856-4362 (4FNB) immediately to report any suspicious or unusual activity on your accounts.

Businesses can take the following steps to protect themselves from these kinds of attacks:

  1. Ensure that Antivirus and/or Endpoint Protection software is kept up-to-date and virus definition files are current.
  2. Ensure workstations and software are fully patched and that users have minimal authority to install programs.
  3. Reboot workstations immediately following any type of antivirus detection event and notify your IT.
  4. Establish dual control with online payments such as bank wires or ACH.
  5. Educate end users to be security conscious and implement training programs making them aware of the types of threats they are likely to encounter such as spam, phishing campaigns, unusual email or phone calls, and what actions they should or should not take. A strong security program should include periodic tests such as unannounced mock phishing exercises to determine where additional focus is needed.

Past fraud alerts

Guard against fraud:

Learn how to better protect your computer and yourself from identity thieves and online scams by reading the Federal Deposit Insurance Corporation's (FDIC) free publications. Visit the FDIC's Consumer Resources page and become a better informed consumer.

Learn more about identity theft from the Comptroller of the Currency.

Download a the bank's Identity Theft brochure (1.2 MB PDF).

Member FDIC MEMBER FDIC     NMLS #640297

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