First National Bank of Alaska

Fraud Alerts

Updated May 24, 2016


1/6/2017

Phishing scam uses bogus locked PDF

A phishing attack claiming to be a locked “Assessment Document” is circulating. The campaign sends an email with the subject: "Assessment Document" and a PDF attachment that claims to be locked.

The message reads: "PDF Secure File UNLOCK to Access File Content". If you click to unlock the document, a dialog box appears asking you to put in your email address and password.

If you receive an email like this, do not click on anything, and definitely do not enter your email address and password. Simply delete the message and empty your Deleted folder.


05/24/2016

Alaskans targeted via text message scam

Some Alaskan cardholders are reporting receiving text messages in a fraudulent attempt to gain personal information. There has been no breach in First National Bank Alaska’s security. This recent fraudulent message directs the customer to call 844-334-4730 to unlock their debit or credit card.

Cardholders have reported receiving a scam text message with the following script: This is a message from Mastercard. Your [D]ebit [C]ard is [l]ocked. Contact [u]rgent 844-334-4730.

“We do not use text message alerts to notify cardholders of possible fraud,” said First National Vice President Valerie Bale.

First National and MasterCard® do not directly contact cardholders via text message or phone to request personal credit or debit card information..

Alaskans who believe their information has been compromised should immediately contact their bank.

03/18/2016

Scammers phish for mortgage closing costs

The Federal Trade Commission and the National Association of Realtors® are warning home buyers about an email and money wiring scam. Hackers have been breaking into consumers' and real estate professionals' email accounts to obtain information about upcoming real estate transactions. After figuring out the closing dates, the hacker sends an email to the buyer, posing as the real estate professional or title company. The bogus email says there has been a last minute change to the wiring instructions, and tells the buyer to wire closing costs to a different account. If the buyer takes the bait, their bank account could be cleared out in a matter of minutes.

If you're buying a home and get an email with money-wiring instruction, STOP. Email is not a secure way to send financial information. Protect against these attacks:

  • Be cautious about opening attachments and clicking on links included in emails. When in doubt, contact the apparent sender to determine if they indeed sent it. If they did not, delete the message and empty your Deleted Items folder.
  • Keep operating systems, browsers and applications fully updated.
  • Ensure your antivirus is current.
  • Report a phishing email to the FTC.

Review your checking and/or credit card statements online for suspicious activity daily. Immediately report any unusual activity to First National by calling 777-4362 or 1-800-586-4362 from communities outside Anchorage/Eagle River.

Past fraud alerts



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