Updated Nov. 22, 2017
Fraudsters claim lower credit card interest rates are available
Some bank credit and debit cardholders are reporting receiving automated messages from a number with a 907 area code on their cell phones and in a fraudulent attempt to gain personal information.
The automated recording identifies as “from your credit card company,” tells the customer “there is nothing wrong with your card” and then states that a “lower interest rate is available” by pressing 9 (or 1). The customer is then transferred to a live representative.
First National and Mastercard® do not directly contact cardholders to request personal credit or debit card information. NEVER give out your card number, PIN (Personal Identification Number) or personal information over the phone unless you initiate the call to a known number for the company. Alaskans who believe their information has been compromised should immediately contact their bank. Please share this information with customers, friends and family to help reduce their risk for fraud. Learn more here.
KRACK (Key Reinstallation Attack)
Security researchers have reportedly found a new vulnerability “KRACK” (Key Reinstallation Attack). KRACK impacts all wireless networks using the WPA2 industry standard encryption.
An attacker is able to crack the encryption in vulnerable devices, such as wireless routers, cellular devices, computers connected to the wireless network, and equipment which supports Wi-Fi. This allows the attacker(s) within range of a Wi-Fi enabled device to break the device’s encryption capability and allow them to acquire user credentials like credit card numbers, passwords, and other personal information).
Please ensure all personal devices such as those previously indicated have current firmware, updates and security patches released by manufactures and vendors. Learn more here.
Municipal Light & Power officials in Anchorage have warned consumers about callers pretending to be ML&P representatives and demanding payment for delinquent accounts. ML&P doesn’t contact customers about disconnection or paying bills at third-party locations.
Be mindful and vigilant.
Equifax Data Breach - Update
Equifax, a credit reporting agency, recently acknowledged the company experienced a security breach. It is possible data from 143 million consumers may have been compromised. This incident is exclusive to Equifax. First National’s systems were not impacted or compromised.According to published reports, the information exposed includes names, Social Security numbers, birth dates, addresses and in some cases, driver's license numbers. Click here to check if your information may be part of the compromised data and always remain vigilant.
Steps to help protect yourself:
- Monitor your account activity daily with Online Banking and the mobile FNBApp
- Download the CardValet app and register your First National debit card to receive real-time push notification alerts for account activity. There is no charge to download from the Apple Store or Google Play. Mobile carrier rates may apply.
- Sign up for Credit Card Alerts to receive SMS text message and email alert notifications to ensure any unauthorized activity is quickly reported. Registration for credit card alerts is available to all credit cardholders, free of charge at FNBAlaska.com.
- Order a free credit report once a year from each of the three major credit bureaus at annualcreditreport.com
A phishing attack claiming to be a locked “Assessment Document” is circulating. The campaign sends an email with the subject: "Assessment Document" and a PDF attachment that claims to be locked.
The message reads: "PDF Secure File UNLOCK to Access File Content". If you click to unlock the document, a dialog box appears asking you to put in your email address and password.
If you receive an email like this, do not click on anything, and definitely do not enter your email address and password. Simply delete the message and empty your Deleted folder.