FAQs

Click here for more information on how to manage your loan after November 10. 2021. 

Payments are due on the first of each month and cannot be changed. The current payment due date is shown on your e-Statement, billing statement, or call 1-877-629-6991 to speak with a Customer Service expert..

Please give us a call at 1-877-629-6991 as soon as you know your payment will not be on time.

Yes. You may have your payment charged to either a savings or checking account at First National or another financial institution. You may sign up for this service by calling 1-877-629-6991 or visiting FNBAlaska.loanadministration.com.

• Log in to FNBAlaska.loanadministration.com to access and update your account information.
• Call 1-877-629-6991 to speak with a Customer Service expert.

Absolutely.  Visit FNBAlaska.loanadministration.com to access your mortgage loan information.

To find out if your loan is assumable, please call 1-877-629-6991 to speak with a Customer Service expert.

You should notify your insurance agent and First National at 1-877-629-6991 immediately. After the insurance company has been notified, an adjuster will make an inspection and determine the extent of the damage. When the amount of the loss has been agreed upon, the insurance company will issue a check made payable to you and First National. We may require the funds be held by us and disbursements made as repairs are completed.

Depending on the type of mortgage insurance and the investor requirements, it may be canceled under certain circumstances. Call 1-877-629-6991 to speak with a Customer Service expert about the requirements on your loan.

Give us a call at 907-777-4663. We’ll help you find a home loan to meet your unique needs.

Year-end statements (1098 tax forms) are mailed prior to the end of January each year and will be available online by logging in to your loan at FNBAlaska.loanadministration.com. The 1098 tax form contains information regarding what First National Bank has reported to the IRS for the prior year. For instant updates, call 1-877-629-6991 to speak with a Customer Service expert.

A reserve account is a required account that holds insurance and tax premiums, which are collected monthly as part of your mortgage payment. Payments to municipalities, boroughs and insurance agencies are paid from this account when due.